IT Support Specialist at Commure

At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all designed for providers & administrators to focus on what matters most: providing care. Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide – more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years. Commure was recently named to Fortune’s Future 50 list for 2025 [Upgrade to PRO to see link] and is backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more. Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare. About the Role We're looking for a people-first IT Support Specialist who thrives in a fast-paced, high-visibility support environment. This isn't a back-of-house role — you'll be front and center, supporting employees through complex technical issues with patience, expertise, and a genuinely great attitude. Strong critical thinking and the ability to stay calm under pressure are just as important as your technical chops. This is a fully on-site role based out of our Mountain View office, with occasional travel to our SF office. What You'll Do - Be the go-to resource for complex, escalated technical issues that require deeper troubleshooting and creative problem solving - Deliver exceptional, high-touch support to employees across all levels of the organization — in person, via Slack, email, and remote sessions - Own AV setup, maintenance, and live support for company-wide events including All Hands, town halls, and executive meetings - Troubleshoot and resolve advanced issues across macOS, Windows, and mobile platforms - Administer core IT systems — including Jamf Pro, Okta, and Google Workspace - Log, track, and close support tickets accurately in Jira Service Management - Build and maintain IT documentation, runbooks, and SOPs in Notion - Partner with the broader IT team to continuously improve the employee support experience What You Have - 2–3+ years of IT support experience, ideally in a corporate or high-growth environment - A genuinely people-first approach — you communicate clearly, stay patient, and make employees feel supported - Strong critical thinking skills — you don't just solve the symptom, you find the root cause - Proven experience supporting AV systems and large-scale events (All Hands, town halls, or similar) - Deep macOS troubleshooting experience; strong Windows 10/11 and iOS/Android proficiency - Hands-on experience with Jamf Pro, Okta, and Jira Service Management - Familiarity with Google Workspace administration - Ability to manage competing priorities, stay organized, and adapt quickly - Strong written and verbal communication skills — you can explain technical issues clearly to anyone Why Join Us You'll be a visible, valued part of a high-impact IT Support Services team that takes the employee experience seriously. If you're the kind of person who genuinely enjoys helping people, takes pride in solving tough problems, and wants their work to matter — you'll fit right in here. Commure is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process. Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com [Upgrade to PRO to see link] @commure.com [Upgrade to PRO to see link] or @augmedix.com [Upgrade to PRO to see link] Any emails from other domains are not affiliated with our organization. Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.