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ManagerFull-time
Salary Range
$61,200 - $82,800 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join our team at Comply, a leading provider of compliance SaaS and consulting services for the global financial services sector. This role involves developing customer relationships to promote retention and loyalty, ensuring customers are satisfied with our services, and acting as an internal advocate for your book of business.
Key Responsibilities
- →Own a portfolio of strategic accounts and serve as the central point of contact for day-to-day inquiries
- →Proactively manage customer journeys from onboarding to renewal, ensuring continued alignment with business goals
- →Establish executive-level relationships with customer stakeholders to understand and influence broader organizational goals
- →Influence customer lifetime value through increased product adoption, satisfaction and overall health
- →Deliver regular business reviews to ensure customers are achieving their intended outcomes
- →Support revenue retention and growth through customer advocacy and reference-ability
- →Monitor customer health across usage, relationship quality and adoption metrics to mitigate churn risk and identify growth opportunities
- →Use tools like Gainsight and Salesforce to manage customer health scores and maintain CRM data integrity
- →Perform in-depth analysis of account performance metrics and proactively develop mitigation or growth strategies
- →Generate reports and insights related to account status, customer success plans and usage metrics
- →Lead critical issue resolution across departments for strategic or at-risk accounts
- →Collaborate cross-functionally with product, sales, onboarding and support teams to relay customer feedback and drive improvements
- →Own the end-to-end renewal process, including forecasting, negotiation and close
- →Lead commercial conversations around value realization, upsells, cross-sells and expansion planning
Requirements
- ✓3+ years’ experience in a Customer Success or Account Management role
- ✓Financial services or compliance experience a plus
- ✓Ability to manage influence through persuasion, negotiation, and consensus building
- ✓Strong empathy for customers and passion for revenue and growth
- ✓Demonstrated ability to manage and see projects through with customers
- ✓Analytical, organized, process-oriented, and proactive mindset
- ✓Demonstrated desire for continuous learning and improvement
- ✓Enthusiastic and creative leader with the ability to inspire others
- ✓Excellent communication, presentation, and problem-solving skills
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