ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.
Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.
Game-changers, innovators, culture-loversโand humankind.
We invite discovery and debate. We recognize key moments as milestones.
We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.
Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!
General Summary:
The Senior UX Researcher is responsible for levering expertise in a wide range of research methodologies to uncover deep user insights and drive impactful design decisions. This role works in partnership with crossfunctional teams to lead complex research projects that aligns the goals with the current and future business objectives.
Essential Duties and Responsibilities:
โข Provides support to the Product Management teams, with a high attention to detail
โข Researches, analyzes, and documents findings โข May coach, review, and/or delegate work to other team members
โข Leads and oversees user research initiatives, collaborating with cross-functional teams to align research goals with business objectives
โข Plans and executes complex end-to-end research studies, including study designs, participant recruitment, data collection, analysis, and report generation
โข Utilizes a wide range of qualitative and quantitative research methodologies to uncover deep user insights and drive impactful design decisions
โข Synthesize and analyze research findings, distilling complex data into concise and meaningful insights that inform product strategy and design improvements
โข Works closely with stakeholders to understand their needs and ensure user-centric design principles are integrated into product development processes
โข Mentors and coaches junior researchers, providing guidance on research methodologies, data analysis techniques, and report creation
โข Advocates for the value of user-centered design and research within ConnectWise, educating and influencing stakeholders on the importance of user insights
โข Stays up to date with emerging trends, best practices, and advancements in UX research methodologies
โข Lead the development and maintenance of research documentation, including research protocols, interview guides, and research reports
โข Collaborates with UX designers, product managers, and engineers to translate research findings into actionable recommendations and design improvements
Knowledge, Skills, and/or Abilities Required:
โข Ability to manage large projects and processes independently with limited supervision
โข Recognized subject matter expert of applicable work area
โข Ability to situationally adapt and understand new technology/processes as per business requirements
โข Strong analytical, communication, and time management skills
โข Strong ability to interpret research data, identify trends and patterns, and translate them into actionable insights
โข Strong leadership and project management skills โข Excellent communication skills, both verbal and written
โข Understanding of UX research methodologies and best practices
โข Ability to collaborate effectively with cross-functional teams and stakeholders
โข Knowledge of data analysis tools and techniques
โข Knowledge of UX design principles and processes
โข Strong organizational and detail orientation skills
โข Knowledge of remote research methodologies and tools โข Proficiency in using UX Research software, such as usability testing, survey, web analytics tools (Pendo, Maze, Dovetail, and FigJam) โข Ability to influence and advocate for user-centered design
Educational/Vocational/Previous Experience Recommendations:
โข Bachelorโs degree in related field or equivalent business experience
โข 5+ years of relevant experience
โข Preferred: Masters degree โข Preferred: experience in conducting user research studies, including user interviews, usability tests, study design, participant recruitment, data collection, and analysis
Working Conditions:
Hybrid - Pune
ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.
The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [Upgrade to PRO to see contact] or 1-800-671-6898.