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Mid LevelFull-timeJavaScriptPythonJavaAgileScrumGitAIAPI
Salary Range
$76,500 - $103,500 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Support Engineer to join Contentful's team. This role involves assisting customers who are building digital experiences using cutting-edge technologies.
Key Responsibilities
- →Provide ticket-based assistance to customers experiencing Contentful-related issues
- →Troubleshoot and resolve technical problems
- →Escalate issues to the Engineering team when necessary
- →Support customers with scaling and integration challenges
- →Work directly with developers from our customers
Requirements
- ✓Minimum 2 years of experience in Support and/or Customer-facing processes
- ✓Experience working with APIs and API-based SaaS integrations
- ✓Software development exposure in JavaScript, Java, Ruby, .Net, PHP, Python, Objective-C, or Swift
- ✓Understanding of how web applications and mobile apps are built
- ✓Familiarity with UNIX-like command-line tools
- ✓Ability to read server logs and analyze data
- ✓Experience with Agile processes or Scrum
- ✓Strong problem-solving skills
- ✓Excellent English communication skills
Benefits
- ★Full-time employees receive Stock Options
- ★Fertility and family building benefits
- ★Generous amount of paid time off
- ★Annual education budget
- ★Virtual and in-person events
- ★Annual wellbeing stipend
- ★Monthly communication phone/internet stipend
- ★New hire office equipment stipend
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