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Mid LevelFull-timeJavaScriptJavaAWSGit
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Support Engineer to join our global team at Contentsquare, a leading experience intelligence platform. This role involves supporting enterprise customers with technical troubleshooting across both Heap and Contentsquare platforms.
Key Responsibilities
- →Own and resolve complex technical issues involving data collection, implementation, session replay, masking logic, APIs, and third-party integrations
- →Support customers via tickets and written communication, providing clear, accurate, and empathetic responses
- →Debug issues using browser tools, logs, and internal debugging platforms
- →Collaborate with Product, Engineering, and Customer Success teams to escalate issues and follow through on resolutions
- →Document learnings, solutions, and known issues to improve team knowledge and efficiency
- →Gradually take ownership of more complex cases as expertise grows
- →Learn the analytics ecosystem and develop strong product knowledge across Heap and Contentsquare
- →Contribute ideas to improve processes, tooling, and the overall support experience
Requirements
- ✓2+ years of experience in technical support, customer-facing engineering, or solutions role
- ✓Solid foundation in JavaScript, HTML/CSS, and basic web concepts
- ✓Experience troubleshooting issues using tools like Chrome DevTools
- ✓Familiarity with APIs and basic SQL concepts
- ✓Strong written communication skills — clear, structured, and customer-friendly
- ✓Proactive learning mindset: curious, adaptable, and comfortable asking questions
- ✓Ability to collaborate across teams and follow through on investigations
- ✓Empathy for customers and interest in helping them succeed with data-driven products
