Manager, Customer Experience Marketing - North & Central Europe at contentsquare

Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey. We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. We’re here to stay—and we’re looking for team members who are excited to drive impact and help us scale even further. Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other. Important note: Be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. For more information, visit our careers blog. At Contentsquare, we believe the customer experience is at the core of everything we do. We’re looking for an enthusiastic and driven Manager Customer Experience Marketing to join and cover our North and Central European markets, with some support for MENAT region also, as part of our dynamic global marketing team. In this role, you’ll be the voice of our customers, building strong relationships, driving loyalty, and creating experiences that transform our clients into passionate brand advocates. This is a unique opportunity to work at the heart of a global, fast-growing company, where you’ll directly impact both customer success and business growth. You’ll collaborate closely with cross-functional teams across Sales, Product, Customer Success, and Marketing to deliver best-in-class customer experiences, both virtually and in person. What You'll Be Doing: • Customer Engagement & Advocacy: Build strong, trust-based relationships with C-level executives, power users, and key decision-makers across the North/Central region, ensuring their success with Contentsquare. Your goal? Turn customers into vocal, loyal advocates of our platform. • Creative Event & Campaign Leadership: Own and drive customer engagement through tailored, high-impact events, such as user clubs, high-touch workshops, executive roundtable dinners, and industry-focused roundtables. You’ll curate experiences that foster community and deliver real value. • Program Ownership & Strategy: Own and execute a quarterly regional roadmap, from budgeting to customer touchpoints. You’ll ensure programs align with customer goals and deliver measurable outcomes like engagement, retention, and advocacy. • Content Creation & Thought Leadership: Develop compelling content and materials for your audience, including event presentations, email campaigns, and customer success stories. Every touchpoint will reinforce our brand and value proposition. • Cross-Functional Collaboration: Partner closely with Sales, Field Marketing, Product, Partnerships and Customer Success teams to align objectives and maximize customer engagement, ensuring seamless execution across the business. • Customer Feedback & Insights: Build a network of trusted customer ambassadors who can provide testimonials, feedback, and participate in industry events. You’ll gather valuable insights to help influence product improvements and innovation. • Customer Lifecycle Support: Support customers throughout their entire lifecycle, from onboarding to ongoing engagement, ensuring they realize maximum value from Contentsquare. You’ll also help facilitate product demos, use-case examples, and knowledge sharing. What We’re Looking For: • Experience: 5+ years in a customer-facing role (ideally SaaS or B2B), with a proven track record of delivering exceptional customer experiences and driving advocacy. • Customer-Centric Mindset: A deep understanding of customer needs and a passion for ensuring success. You’re credible and confident working with senior stakeholders and users. • Event & Campaign Expertise: Strong experience planning and executing customer events, from webinars to intimate in-person workshops, creating memorable and impactful experiences. • Exceptional Communicator: Comfortable engaging with customers at all levels, including presenting to senior executives. Fluent in English and either German or Dutch, with excellent written and verbal communication skills. • Project & Budget Management Pro: Highly organized, able to manage multiple initiatives simultaneously while staying focused on priorities and budget. • Creative Problem Solver: Proactive and innovative, always exploring new ways to engage customers and improve processes. • Tech-Savvy: Comfortable using CRM, marketing, and customer success tools such as Salesforce, Marketo, and Gainsight (experience with these is a plus). Why you should join Contentsquare We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. We are always assessing the perks we offer to ensure we’re aligned with the employees' needs. Here are a few we want to highlight: - Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year - Work flexibility: hybrid and remote work policies - Generous paid time-off policy (every location is different) - Wellbeing and Home Office allowances - A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work - Every full-time employee receives stock options, allowing them to share in the company’s success - We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts - And more benefits tailored to each country Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal here.  Your personal data will be securely stored in our hosting provider’s data center in Oregon (US west). We have implemented appropriate transfer mechanisms under applicable data protection laws.