Sales Development Operations Manager at contentsquare

Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey. We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. We’re here to stay—and we’re looking for team members who are excited to drive impact and help us scale even further. Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other. Important note: Be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. For more information, visit our careers blog. About the role: We’re looking for a Sales Development Operations Manager to join our Growth Operations team and help scale and optimize our global SDR organization.  You’ll be the connection between Marketing, Sales, Partner and our Growth Operations team, ensuring SDRs have the tools, data, and processes they need to move fast and create pipeline efficiently. This is a highly cross-functional, hands-on role for someone who loves solving operational puzzles and enabling teams through automation and data. If you’re excited by CRM systems, GTM tooling, and process design, and want to help shape the foundation of a fast-growing global sales development team, this is your opportunity. What you'll do: • Own and optimize lead routing across Salesforce and Chili Piper to ensure global speed-to-lead SLAs are met. • Help launch and improve our new AI tooling initiatives across the GTM space • Partner with Information Services Development and Marketing Operations to continue to improve automating lead enrichment and improve data flow. • Serve as the functional admin for key GTM tools: Salesforce, Chili Piper, Apollo, LinkedIn Sales Navigator, Clearbit, and Pocus. • Provide day-to-day operational support in SDR help channels, identify recurring issues, and propose scalable fixes. Also, helping with enabling our new team members globally, ensuring smooth onboarding, documentation, and tool access • Collaborate with Marketing Operations and SDR Managers to improve workflows, automate processes, and simplify the SDR tech stack. • Work cross-functionally with other teams in Growth Operations - such as Partner and Marketing ops - to help make team initiatives successful. About you: • 3+ years of experience in Revenue, Sales, SDR, or Marketing Operations, ideally supporting SDR or BDR teams. • Experience with GTM tools such as Chili Piper, Apollo, LinkedIn Sales Navigator, Outreach, Clearbit, Pocus, Partnerstack, Marketo or similar tools. • Willingness to deep dive into AI tooling and workflow implementation (and experience implementing AI process and tooling solutions a plus) • Strong working knowledge of Salesforce, including reporting, workflows, and lead management. • Skilled in Google Sheets / Excel (formulas, pivots, data cleaning). Working hours: • Monday to Friday • 10am-7pm two days a week, and 12pm-9pm three days a week. (preferred but flexible) Why you should join Contentsquare We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. We are always assessing the perks we offer to ensure we’re aligned with the employees' needs. Here are a few we want to highlight: - Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year - Work flexibility: hybrid and remote work policies - Generous paid time-off policy (every location is different) - Lifestyle allowance - A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work - Every full-time employee receives stock options, allowing them to share in the company’s success - We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts - And more benefits tailored to each country Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal here.  Your personal data will be securely stored in our hosting provider’s data center in Oregon (US west). We have implemented appropriate transfer mechanisms under applicable data protection laws. Contentsquare may use AI-assisted tools to help review and screen applications. All decisions involving hiring are made by human reviewers, and your personal data will be processed in accordance with our Candidate Privacy Policy.