Staff Platform Engineer at contentsquare

Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey. We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. We’re here to stay—and we’re looking for team members who are excited to drive impact and help us scale even further. Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other. Important note: Be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. For more information, visit our careers blog. Are you ready to take a strategic and hands-on role in maintaining and evolving large-scale infrastructure for industry-leading analytics and UX solutions? We are looking for a Staff Platform Engineer to join our mission-critical team! The Core Cloud team operates the core infrastructure and cloud services for Contentsquare, Heap, Hotjar and Loris. We operate the platform that powers the entire CSQ business, including Cloud account management, Private Virtual Cloud, Network, Kubernetes as a Service, VPN and tons of critical services. The challenge? Keeping this complex ecosystem simple to use, stable, scalable, and cost efficient while minimizing maintenance and support overhead. Your Key Responsibilities: • Strategic Leadership and Collaboration • Serve as a senior technical authority guiding infrastructure strategy, architecture, and best practices. • Partner closely with engineering teams to design and build scalable, reliable, and maintainable platform solutions. • Act as a mentor and technical leader, fostering a culture of continuous improvement and technical excellence. • Platform Ownership and Innovation • Take ownership of platform services, ensuring uptime, performance, and efficiency across our internal customers' environments. • Lead initiatives to continuously improve system reliability, scalability, and developer experience. • Drive improvement projects to develop tools and solutions that reduce the toil of maintaining a complex platform, enabling more autonomous teams. • Operational Excellence • Define and implement best practices for monitoring, alerting, and incident response across managed services. • Maintain a strong focus on system resilience, fault tolerance, and automation. • Lead root cause analysis and implement proactive solutions to recurring platform issues. • Infrastructure as Code (IaC) and Automation • Build and maintain IaC frameworks (e.g., Crossplane, Terraform, Helm) to standardize and automate infrastructure deployment. • Identify opportunities to automate manual processes, reducing toil and improving platform reliability. • Develop tooling and frameworks for seamless management of Kafka, Aerospike, and other managed services. • Performance Monitoring and Metrics • Ensure comprehensive logging, metrics, and monitoring are available for teams to build actionable dashboards. • Optimize the platform’s performance and capacity planning. Your Skills and Experience: • 8+ years of experience in managing large-scale infrastructure and platform services in cloud environments. • Expert knowledge of cloud ecosystems (AWS and/or Azure), including managed services (ECS, AKS, etc.). • Expertise in complex network projects, for large organizations, • Deep understanding of platform tools and cloud technologies such as Kubernetes, Autoscalling, and Helm. • Proven experience developing and implementing scalable automation solutions to reduce platform maintenance overhead. • Strong programming skills in languages such as Go, Python, or equivalent. • Demonstrated success in leading cross-functional projects and mentoring technical teams. Why Join Us? • Impact: Be the technical leader shaping the infrastructure for multiple high-impact products from 4 companies. • Innovation: Work on cutting-edge platform technologies, develop automation tools, and reduce maintenance efforts. • Collaboration: Partner with passionate, driven teams to solve complex challenges. Why you should join Contentsquare We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. We are always assessing the perks we offer to ensure we’re aligned with the employees' needs. Here are a few we want to highlight: - Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year - Work flexibility: hybrid and remote work policies - Generous paid time-off policy (every location is different) - Lifestyle allowance - A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work - Every full-time employee receives stock options, allowing them to share in the company’s success - We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts - And more benefits tailored to each country Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal here.  Your personal data will be securely stored in our hosting provider’s data center in Oregon (US west). We have implemented appropriate transfer mechanisms under applicable data protection laws. Contentsquare may use AI-assisted tools to help review and screen applications. All decisions involving hiring are made by human reviewers, and your personal data will be processed in accordance with our Candidate Privacy Policy.