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SeniorFull-timeJavaScriptPythonJavaC#ReactMySQLGitAI
Salary Range
$42,432 - $57,408 /year
This salary is estimated based on similar roles. The actual salary may vary.
β’ Analyze end-to-end customer service processes to identify inefficiencies, bottlenecks, and automation opportunities;
β’ Collaborate with stakeholders to redesign workflows that reduce manual effort and improve service level;
β’ Design and develop automation solutions using tools such as RPA, UiPath, Automation Anywhere, Power Automate and other environment, such as C#, PHP, JavaScript, jQuery, Python, SQL (MySQL, MS SQL Server databases), WAMP system architecture, and Git.), low-code platforms, and AI-driven technologies. Develops architectural designs that integrate various platforms, databases and infrastructure. 
β’ Develops applications to increase the efficiency and effectiveness of local processes across EMEA CODs.
β’ Develop and maintain automation roadmaps aligned with business goals and customer service KPIs;
β’ Carries out activities in accordance with implementation processes, ensuring correct use of development, testing, and production environments. After development activities, creates and updates user and technical manuals.
β’ Manages the maintenance of developed applications both reactively (responding to user requests) and proactively (updating/optimizing applications when needed).
β’ Establish metrics to track the performance and usage of automated processes and identify areas for further enhancement. Works with relevant users to clarify business needs that may lead to the development of application solutions.
β’ Performs functional analysis of the business processes affected by the applications to be developed, actively assisting with the writing of business requirements, change requirements, and test books.
β’ Support change management initiatives by documenting processes, training the organization, and promoting adoption of new tools and workflows.
β’ Intelligent automation, integrate AI capabilities into automation workflows.
β’ Use AI-builders to extend automation beyond rule-based logic.
β’ Set up generative AI to support COD colleagues' learning and information searching
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About Continental
Continental is a global leader in the development and manufacturing of innovative technologies for the automotive, industrial, and transportation industries. Founded in 1871 in Germany, the company has grown into a multinational corporation with a strong presence across continents. With a rich history rooted in the production of rubber and tire manufacturing, Continental has expanded its expertise to encompass a wide range of advanced solutions, including automotive electronics, braking systems, and connected mobility services. The company is renowned for its commitment to sustainability, safety, and efficiency, driving progress in the evolving landscape of modern transportation. Continental offers a diverse portfolio of products and services, including high-performance tires, automotive components, and intelligent transportation systems. Key features of their offerings include cutting-edge sensor technology, autonomous driving solutions, and energy-efficient materials that enhance vehicle performance and environmental compatibility. The company primarily serves the automotive industry, supplying original equipment manufacturers (OEMs) and aftermarket clients, while also catering to industrial sectors such as aerospace and logistics. Their solutions are designed to meet the demands of discerning customers who prioritize reliability, innovation, and long-term value. Notably, Continental has achieved significant milestones, including pioneering advancements in electric mobility and earning a reputation as a trusted partner for some of the worldβs leading vehicle manufacturers. The companyβs unique value proposition lies in its ability to integrate hardware, software, and services, creating holistic solutions that shape the future of mobility.
