Master Data Analyst or Specialist at Continental

▪ Analyze and resolve complex data related issues and become the technical escalation point of the business, and the team. ▪ Support day-to-day operational activities such as account creations, modifications, blocking, deletions, reactivations in accordance with the company's data management work processes and procedures.  ▪ Execute requests from the different stakeholders globally related to data cl+E32:N35eansing initiatives/harmonization activities provided the necessary documents, and approvals are in place. ▪ Strict implementation of  Continental policies & procedures to achieve global data integrity and consistency. ▪ Perform compliances checks on business request to ensure quality and accuracy of results. ▪ Provide technical assistance (data preparation, creation of complex loaders, validation, and data upload) to business with tools to enable mass update of requests. ▪ Provide support in the overall data management process via training, respond to questions/issues linked to master data, preparation of specific queries on request. ▪ Perform troubleshooting as needed and rule out discrepancies in the master data set up. If technical issue is unresolved, assist the requestor in escalating to SAP IT/ Central or Local Key user as applicable. • Provide support or issues and escalations and assist other team members as required. ▪ Support his /her Team Lead to perform assigned internal compliance activities or to support external audit engagement. ▪ Support additional activities as may assigned by Team Lead▪ Perform activities to deliver green results on agreed KPI's and SLA's. Ensure action plan is in place for those failed items or with challenging results. ▪ Gather feedback from stakeholders and suggest new KPI's and SLA's to measure, predict and repeat performance of each individual team members. ▪ Work with the Team Lead to identify root cause of issues, define action plan and work on action plan to avoid similar issues in the future. ▪ Prepares reports to measure, monitor, and identify opportunities for improvement in master data and business support processes.  ▪ Provide inputs to Team Leads necessary for general engagement meetings and discussions with internal and external stakeholders.▪ Work with the stakeholders to resolve operational issues if any, provide inputs in general engagement or projects meeting to ensure alignment in deliverables and processes. ▪ Process stakeholders requests with timeliness and quality ▪ Identify and propose standardization opportunities, process improvements which will benefit both parties.▪ Act as a back up  for his /her colleagues process and deliverables. ▪ Provide support to his/her Team Lead on people development such as training, coaching and other activities related to employee engagement. ▪ Participate, complete training and skills development activities assigned for the year. ▪ He/She should be cross trained in at least 3 or more data objects for business continuity purposes. ▪ Assist the lead in training and mentoring the associates. ▪ Participate in GBS Manila employee initiatives such as town halls, training and events, corporate social responsibility programs, and other activities that increase employee engagement of GBS employees.▪ Support implementation of technology-related process improvement opportunities  (e.g., new SAP version, SSP7 and BMC Helix ticketing tool, WinShuttle, etc). ▪ Identify, present and support execution of process improvements ideas and additional activities assigned by Team Lead. ▪ Participate in center wide initiatives (e.g. CBS culture, Bright Ideas), achieve CBS goals as defined by his /her Team Lead • Provide support to business in data harmonization activities, and other business initiatives affecting master data. •  Provide support for ongoing transition of activities related to new process migrations and clean up activities (e.g., inactive vendor, customer reports, material harmonization). •  Assist the lead in reviewing the business rules documentation, and help drive standardization in the work process. •  Lead and initiate the preparation and updates of master data work instructions and documentations.▪  Assist in data cleanup activities within the GUTS system. ▪  Provide support for GUTS and CRM-related tasks, particularly those tied to the Imp@ct project and other related initiatives.