Senior IT Consultant M365 Collaboration & Infrastructure Applications - CTBC at Continental

As a Senior IT Consultant – Collaboration & Infrastructure Applications, you take full ownership of a broad range of collaboration and infrastructure services within the Microsoft 365 ecosystem as well as internally developed and off‑the‑shelf infrastructure tools. You ensure that all services operate in a stable, secure, efficient, and cost-conscious manner while shaping their long-term strategic development. In this senior role, you work closely with business stakeholders, internal IT teams, and external partners to define, evolve, and modernize the collaboration landscape, contributing significantly to our transformation journey by driving automation, standardization, and continuous improvement initiatives. • End-to-end strategic service ownership for M365 collaboration applications and other infrastructure-related collaboration applications. • Lead optimization, standardization and harmonization projects within the M365 ecoverse and the Infrastructure application portfolio • Ensure highly stable, secure, efficient, and compliant operation of all assigned services with a focus on continuous optimization. • Provide senior-level input to solution designs and influence architectural decisions in alignment with enterprise architecture standards. • Identify, drive, and lead initiatives around automation, standardization, modernization, and cost efficiency across the collaboration landscape. • Steer, challenge, and coordinate external service providers across L1, L2, and partially L3 operations, ensuring SLA compliance, performance transparency, and continuous improvement. • Manage complex incidents, problems, and changes, ensuring service continuity and professional, complete documentation. • Act as a senior trusted advisor to business stakeholders, translating business needs into scalable solution designs and guiding implementation of collaboration and workflow solutions. • Drive adoption of collaboration tools, promote modern digital workplaces, and support organizational change. • Ensure adherence to governance, security, compliance, documentation, and lifecycle standards across all services. • Evaluate new M365 features and market trends, assess their strategic relevance, and steer their introduction into the environment.