Senior IT Consultant Provider Strategy & Management - CTBC at Continental

IT Infrastructure Provider Strategy & Provider Manager acts as the primary interface between our organization and our third-party infrastructure providers ensuring that our organization receives high-quality infrastructure services at the best value in alignment with the IT Infrastructure leadership and service teams •    Act as the primary interface between our organization and a defined set of third-party service providers. •    Develop and maintain strong relationships with our service providers (networking and partnership) •    Define and execute provider sourcing strategy based internal service portfolios & scope (e.g. via workshops). Perform TCO and strategy fit assessment on sourcing models, e.g. multi/single vendor startegy, sourcing level, insoucing, outsourcing, outtasking, T&M, fixed service contract etc. •    Coordinate & drive sourcing activities, optimizations and projects (e.g. tenders and negotiations) •    Perform trendscouting on service provider landscape to advise team on the best fitting options for ContiTech IT  •    Monitor provider performance and ensure compliance with KPIs, driving vendor service level improvements •    Manage escalations and ensure that service provider issues are resolved in a timely and effective manner •    Ensure that service provider activities are aligned with operational policies, standards, and procedures  •    Define and maintain overview about contracts and partners in scope •    Provide regular reports to management on provider performance, issues, improvement activities, financial contract tracking, tracking of contracted scope and required documentation •    Define and steer process and approval flow for service provider scope changes (e.g. removal / addition of service)  •   Advisory to the team on contract details, e.g. cancellation/prolongation terms, the contract management process, interface to Controlling, Purchasing and further commercial processes •   Cost, Forecast & Invoice tracking incl. establishing and maintaining a calendar for current and next contract year for important purchase order and contract renewals ​​​​​​​•   Quality Check of contract, statement of work and tender documents. Occasionally create eCRs and shopping carts