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SeniorFull-timeAgileGit
Salary Range
$29,835 - $40,365 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Service Owner to join our Digital Solutions IT team at Continental. This role involves overseeing and enhancing our Conti Connect Service, ensuring stable operations and continuous improvements.
Key Responsibilities
- →Act as the main contact for all operational service activities across the organization
- →Oversee service delivery, improvement, and development for assigned customers in line with service agreements
- →Maintain and update service setup to meet compliance, governance, and risk management standards
- →Ensure data protection and cybersecurity compliance across all service processes
- →Manage incidents, problems, and change requests through the service desk, ensuring timely and accurate resolution
- →Collaborate with application owners, technical leads, developers, product managers, and key users to ensure alignment and excellent service quality
- →Provide regular service performance reports to management
- →Serve as the primary escalation point for all service-related issues
- →Mentor IT colleagues to promote best practices in service management
- →Support teams in applying agile principles to improve collaboration and delivery flow
- →Facilitate essential agile ceremonies when needed to enhance team alignment
- →Promote continuous improvement and an agile mindset across the team
Requirements
- ✓Experience in service management and IT operations
- ✓Strong understanding of cybersecurity and data protection
- ✓Knowledge of agile principles and practices
- ✓Excellent communication and collaboration skills
- ✓Ability to lead and mentor IT colleagues
