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SeniorFull-timeGit
Salary Range
$59,670 - $80,730 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Service Owner to join our Digital Solutions IT team at Continental. This role involves overseeing and enhancing our Conti Connect Service, driving strategy, operations, and support across its full lifecycle.
Key Responsibilities
- →Serve as the primary contact for all operational service activities across the organization
- →Oversee service delivery, improvement, and development in line with service agreements
- →Maintain service setup to meet compliance, governance, and risk-management standards
- →Ensure data protection and cybersecurity compliance across all service processes
- →Manage incidents, problems, and change requests through the service desk with timely resolution
- →Collaborate with application owners, technical leads, developers, product managers, and key users
- →Provide regular reports on service performance, metrics, and overall service health
- →Act as the main escalation point for service-related issues
- →Mentor colleagues on best practices in service management
- →Identify and drive continuous service and process improvements
- →Support integration of automation and technical enhancements to improve service efficiency
- →Coordinate with development teams to ensure smooth rollout of new features and changes
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About Continental
Continental is a global leader in the development and manufacturing of innovative technologies for the automotive, industrial, and transportation industries. Founded in 1871 in Germany, the company has grown into a multinational corporation with a strong presence across continents. With a rich history rooted in the production of rubber and tire manufacturing, Continental has expanded its expertise to encompass a wide range of advanced solutions, including automotive electronics, braking systems, and connected mobility services. The company is renowned for its commitment to sustainability, safety, and efficiency, driving progress in the evolving landscape of modern transportation. Continental offers a diverse portfolio of products and services, including high-performance tires, automotive components, and intelligent transportation systems. Key features of their offerings include cutting-edge sensor technology, autonomous driving solutions, and energy-efficient materials that enhance vehicle performance and environmental compatibility. The company primarily serves the automotive industry, supplying original equipment manufacturers (OEMs) and aftermarket clients, while also catering to industrial sectors such as aerospace and logistics. Their solutions are designed to meet the demands of discerning customers who prioritize reliability, innovation, and long-term value. Notably, Continental has achieved significant milestones, including pioneering advancements in electric mobility and earning a reputation as a trusted partner for some of the world’s leading vehicle manufacturers. The company’s unique value proposition lies in its ability to integrate hardware, software, and services, creating holistic solutions that shape the future of mobility.
