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Mid LevelFull-time
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Care Specialist to join our team at Convera, based in our Costa Rica office. This role focuses on providing Best in Class Care to Convera customers from first contact through to resolution, ensuring customer satisfaction and addressing any complaints.
Key Responsibilities
- →Deliver friendly and professional service to customers through inbound, outbound, and eService channels in a high volume, fast-paced environment.
- →Quickly identify and solve problems of diverse scope on the spot.
- →Evaluate processes, devise improvements, measure results, and iterate.
- →Drive first contact resolution while identifying barriers to excellent service and work towards eliminating them.
- →Manage requests from external legal entities, Global Regulators, and Global ADR bodies in connection with complaints.
- →Support leadership with delivering Management Information, regulatory reporting, analytical reporting, and statistical summaries.
Requirements
- ✓A minimum of 1 year of related experience with a Bachelor’s degree; or equivalent work experience.
- ✓Strong communication skills, both written and oral, and can clearly explain complex information to customers and internal stakeholders.
- ✓Strong problem-solving and conflict resolution capabilities.
- ✓Ability to learn and adapt quickly to new technology and processes.
- ✓Be a self-starter and master of time management, with the ability to multi-task, prioritize, and sustain high levels of productivity and quality in a fast-moving growth-focused organization.
- ✓Good knowledge of MS applications.
Benefits
- ★Market competitive monthly gross salary.
- ★Opportunity to earn an annual bonus (based on role level)
- ★Great career growth and development opportunities in a global organization
- ★Generous insurance (health, disability, life)
- ★Hybrid mode (2 days at the office). Monday and Tuesday.
- ★Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption)
- ★Paid volunteering opportunities (5 days per year)
- ★Morning shift: 8:00-5:00pm, Monday to Friday.
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