Senior Operations Manager (LA) at Cookunity

About CookUnity: Food has lost its soul to modern convenience. And with it, it has lost the power to nourish, inspire, and connect us. So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the world with the source of truly great food: chefs. Today, CookUnity delivers 50 million meals a year from the industry’s best chefs to homes all over the country. Fresh. Ready-to-eat. And crafted with the passion that nourishes body and soul. Unwilling to stop there, CookUnity is expanding beyond delivery to become an ever-innovating marketplace focused on our singular mission: empower Chefs to nourish the world. If that mission has you hungry in more ways than one, you’ve found the right job posting. The role: As a Sr Operations Manager, you'll be responsible for providing a best-in-class experience to our eaters and our chefs. You will help to elevate the standard, streamline processes, and provide efficient guidelines to the Kitchen, Warehouse, Food Safety, Fulfillment, and Logistics departments, ensuring they are all set for success. All this with a long-term mindset, nurturing positive daily habits with special care on scalability and cost-efficiency. Success for this role will be measured by customer satisfaction and profitability of operations, constantly identifying key opportunities and spearheading projects focused on effectively scaling our growth business. Operational Oversight • Monitor real-time operations across key areas, including Label Printing and Sealing, ensuring adherence to SOPs and consistent execution • Proactively identify and resolve operational issues to prevent disruptions • Ensure compliance with key KPIs, including sealed meals per hour, labor efficiency, and food safety standards • Act as the primary escalation point for on-ground teams Team Coordination • Manage labor planning and scheduling, ensuring associates are aligned on daily priorities and expectations • Supervise and support team members during operational hours • Coordinate effective shift handovers across teams and facilities Resource Management • Ensure appropriate staffing levels during both peak and off-peak periods • Identify and escalate resource gaps to senior management in a timely manner Performance Monitoring & Reporting • Track and analyze shift-level performance metrics • Prepare end-of-shift reports summarizing key activities, issues, and resolutions • Identify opportunities for operational improvement and recommend solutions Communication • Maintain clear and consistent communication with cross-functional teams, including IT, Customer Support, and Quality Assurance • Relay updates, changes, and priorities to team members in a timely manner Qualifications: • 5+ years of management experience • Previous experience in Food Manufacturing, Shipping, or Logistics operations is highly valued. • Effective project management skills, well-versed in Lean Manufacturing/Continuous Improvement • Computer skills including knowledge of MS Office and Google Suite (Gmail, Drive, Sheets, etc.) • Outstanding communication and organizational skills. • Being able to speak conversational Spanish and/or another language is preferred Benefits 🩺 Health Insurance coverage 🌅 401k Plan ⛱ Unlimited PTO 🗓️ 5- year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical 🐣 Paid Family leave 🕯 Compassionate Leave: 3-5 days each time the need arises 🥘 A generous amount of CookUnity credits to enjoy our amazing meals, added to your account, monthly 🧘🏽‍♀️ Wellness perks: access to fitness subsidies to build a healthy lifestyle 👩🏾‍🏫 Personalized Spanish coach 🚀 Awesome opportunity to join a company that is looking to change how we eat and how chefs work! Compensation All final pay rates will be determined by candidates experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.Pay Range for this position$100,000—$110,000 USDIf you’re interested in this role, please submit your application, and if we think you might be a fit, we'll get in touch with you. Thank you for your time! CookUnity is an Equal Opportunity Employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability. A quick note for all candidates We’ve recently seen an increase in recruitment scams across the industry, and we want to make sure you (and your data) stay safe while applying to CookUnity. We also want you to know that we take this seriously — sometimes, as part of our process, we may ask for a brief “proof of humanity” to confirm that we’re connecting with a real person, not an impersonator. Here are a few tips to help you protect yourself and know what to expect from us: • Apply only through our official channels. All open roles are listed on our official careers page: careers.cookunity.com • Our recruiters are real people — and easy to verify. You can always find them on LinkedIn with verified profiles. If you’re unsure, feel free to reach out to us on our official LinkedIn Company Page. • We only communicate through official CookUnity channels. That means emails ending in @cookunity.com and interviews held through official company platforms (Google Meet or Zoom) — never WhatsApp, Telegram, or SMS. • We’ll never ask for payment or personal financial details. If anyone does, please don’t share any information and let us know right away. If something ever feels off or you’re unsure about a message, we’d much rather you double-check with us. You can always contact us directly through any of our social media channels. We appreciate your interest in joining CookUnity — and we care about keeping your experience (and safety) as genuine as possible.