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Mid LevelFull-timePythonAIAPI
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Founding Customer Experience Engineer to join Coram AI, a company reimagining video security using computer vision and AI. This role will own the front line of customer support, troubleshooting technical issues across devices, networking, and backend systems.
Key Responsibilities
- →Own frontline technical support via Intercom and email while meeting SLA targets
- →Troubleshoot across networking, Linux-based devices, and cloud/backend services
- →Support customer onboarding and configuration for successful deployments
- →Maintain organization across multiple active customer threads
- →Identify recurring problems and contribute to documentation and workflows
- →Partner with engineering teams to automate support processes
- →Grow into broader ownership of the support function
Requirements
- ✓Hands-on networking troubleshooting experience in production environments
- ✓Linux experience with command line, logs, and system diagnostics
- ✓Clear communication with ability to explain technical concepts
- ✓Strong problem-solving skills in fast-paced situations
- ✓Bachelor’s degree in Computer Science, Networking, Cybersecurity, or related field
- ✓Ability to work onsite for hands-on collaboration
Free to sign up. Takes 30 seconds.
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