Technical Support Engineer at Coram Ai

Coram Ai

Sunnyvale·1w ago

Mid LevelFull-timePythonAIAPI

Salary Range

$102,000 - $138,000 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Network Support Engineer to join Coram AI, a company reimagining video security using computer vision and AI. You will be on the front line, triaging customer tickets and resolving issues related to networking, devices, and backend services.

Key Responsibilities

→Troubleshoot customer issues across networking, devices, and backend services
→Support customer setup, onboarding, and configuration to ensure systems are working correctly
→Diagnose and resolve networking and system connectivity issues, primarily related to devices and Linux-based systems
→Manage multiple customer issues at once, maintaining strong organization and follow-through
→Collaborate with internal teams to share insights and improve support processes
→Contribute to our support automation AI system to improve support efficiency

Requirements

✓Hands-on networking troubleshooting experience in real production environments (IP addressing, DHCP, routing, DNS, ARP, NAT, firewalls)
✓Strong networking fundamentals with a clear understanding of packet flow (L1–L3) and common failure points
✓Linux experience with comfort using the command line, logs, and system/network diagnostics
✓Clear, structured communication with the ability to explain technical concepts to both technical and non-technical audiences
✓Strong problem-solving skills in fast-moving situations
✓Bachelor’s degree in Computer Science, Networking, Cybersecurity, IT, or related field
✓Ability to work onsite for hands-on collaboration and troubleshooting