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Claims Representative, Consumer - Bilingual at CornerstoneBuildingBrandsCareers
CornerstoneBuildingBrandsCareersWelcome, NC, us·3d ago
Entry LevelFull-time
Salary Range
$25,500 - $34,500 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
The Claims Representative manages warranty claims from initial intake through final resolution while delivering a premier customer experience. This role requires strong analytical skills, clear communication, and the ability to balance accuracy, cost efficiency, and customer satisfaction.
Key Responsibilities
- →Receive, review, and validate incoming warranty claims to determine accuracy and required information
- →Initiate clarification calls to customers as needed to complete claim details
- →Maintain accurate claim documentation and communication updates within Dynamics 365 CRM
- →Create detailed work orders for technicians and vendors, optimizing cost, efficiency, and service quality
- →Monitor claim progress and ensure timely, cost-effective resolutions that enhance customer satisfaction
- →Host product standards and compliance discussions with customers
- →Administer service reimbursements and prepare settlement letters when applicable
- →Conduct research to identify root causes of product or service issues
- →Collaborate with plant personnel, sales teams, and other departments to support long-term corrective actions
- →Prepare clear communications and updates for management regarding claim trends, issues, and opportunities
Requirements
- ✓Strong analytical skills and clear communication abilities
- ✓Ability to balance accuracy, cost efficiency, and customer satisfaction
- ✓Experience with Dynamics 365 CRM is preferred
- ✓Knowledge of warranty claim processes and customer service principles
- ✓Ability to work collaboratively with internal teams and service providers
