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Mid LevelFull-timeAWSAI
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
The Demo Support Engineer is a critical strategic position at Coupa, serving as the direct link between our technological innovation and revenue goals. This role ensures the flawless delivery of our value proposition to customers.
Key Responsibilities
- →Provide front-line support, including issue handling and troubleshooting
- →Focus on business support and owning the deal process
- →Manage backlog effectively and maintain SLA discipline
- →Develop industry-specific and localized content
- →Act as the functional owner and SME for assigned product components
- →Maintain deep relationships with Product Managers and Solution Advisory SMEs
- →Collaborate with Program & Release Manager on new releases and project execution
- →Engage in daily collaboration with the technical team for troubleshooting
Requirements
- ✓3–7+ years of experience in procurement SaaS, pre-sales, functional consulting, or support
- ✓Deep functional expertise in procurement to pay workflows
- ✓Experience working closely with Product and Engineering teams
- ✓Strong analytical skills
- ✓Ability to build scalable demo content
- ✓Ability to work under time-sensitive deal pressure
- ✓Experience leveraging AI tools in day-to-day activities is a plus
- ✓Role requires working in shifts to support PST time zone coverage
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