Sr. Manager, Talent Acquisition - Services & Engineering (US Remote) at coupa

coupa

Austin, Texas, United States·15h ago

SeniorFull-timeRustAWSGoAIML

Salary Range

$132,600 - $179,400 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Sr. Manager, Talent Acquisition to lead the talent acquisition strategy for Coupa’s technical and post-sales delivery teams across North America and LATAM. This role will act as a strategic partner to both Engineering leadership and the Customer Success ecosystem, ensuring specialized talent is hired to deliver a world-class customer experience.

Key Responsibilities

→Strategic Business Partnership: Act as a trusted consultant to the Chief Customer Officer, Engineering VPs, and Directors to align talent strategies with long-term workforce planning and business goals.
→Technical Sourcing & Sourcing Strategy: Develop advanced sourcing strategies for critical Customer Success roles (CSMs, Product Experts), technical roles (Software Engineers, AI/ML), and talent mapping.
→Team Leadership & Coaching: Lead, mentor, and develop a high-performing team of recruiters, fostering a culture of accountability and professional growth.
→Full-Cycle Technical Recruiting: Oversee the end-to-end recruitment lifecycle for senior/principal engineers and R&D talent, including managing complex compensation negotiations.
→Process Improvement & Experience: Drive the end-to-end hiring process from sourcing to onboarding, ensuring a high-touch, best-in-class candidate experience.
→Data Literacy & Metrics: Utilize data-driven insights from GEM CRM and LeverATS systems to measure team performance, identify hiring trends, and inform executive decision-making.
→Operational Compliance: Ensure all recruiting processes across the Americas comply with relevant regional regulations and organizational standards.

Requirements

✓8+ years of full-cycle recruitment experience in the software/tech industry, with specific expertise in Customer Success and Engineering roles and 5+ years in a leadership or managerial role.
✓Deep understanding of Customer Success or Go-to-Market (GTM) roles combined with experience recruiting for software engineering skillsets.
✓Proven ability to map talent strategies to business goals and influence senior executive stakeholders.
✓Expertise in Applicant Tracking Systems (Gem CRM/ Lever ATS preferred) and sourcing tools like Gem CRM AI Sourcing, LinkedIn, etc.
✓Strong ability to use analytics and data to drive hiring decisions and optimize time-to-fill and quality of hire.