Senior Operation Program Manager at Coupang

Description About Rocket Now Rocket Now is a food delivery service with no delivery or service fees. Consumers can enjoy a wide variety of cuisines, from Japanese and Western food to healthy options, as well as desserts and drinks, quickly and affordably. The service is currently available mainly in Hokkaido, Tohoku (Sendai), Kanto (Tokyo, Kanagawa, Saitama, Chiba), Chubu (Aichi, Shizuoka), Kansai (Osaka, Kyoto, Hyogo), Hiroshima, and Kyushu (Fukuoka). Rocket Now won the Excellence Award in the Shopping Category at the Best App Awards 2025. Furthermore, it has achieved the No. 1 ranking in the Food Delivery App category for nine consecutive months on both the iOS and Android app stores (*1), and the app continues to grow, surpassing 5 million downloads in just 15 months since its launch (*2). *1 Based on integrated iOS and Android data from July 2025 to March 2026. *2 As of January 14, 2025, service release date (Source: Global Market Intelligence: Sensor Tower) About CP One Japan CP One Japan LLC is the Japanese subsidiary of Coupang, Inc. (NYSE: CPNG), a US-based company listed on the NYSE (New York Stock Exchange) and one of the Fortune 150 companies, known as a technology company. CP One Japan operates the "Rocket Now" brand food delivery service in Japan, leveraging Coupang's technological capabilities and innovative logistics solutions to provide fast, reliable, and customer-oriented food delivery services to Japanese consumers. Position Summary We are seeking a highly motivated and strategic Senior Operations Program Manager to lead critical initiatives that improve the efficiency, scalability, and reliability of our food delivery operations. This role requires a strong analytical mindset, structured problem-solving capabilities, and exceptional program management skills to drive cross-functional execution and deliver operational excellence. Key Responsibilities • Program Management: • Own the end-to-end planning and execution of high-impact programs across delivery operations, logistics, customer experience, and marketplace dynamics. • Operational Strategy & Execution: • Identify operational bottlenecks, define scalable solutions, and lead initiatives that improve KPIs such as delivery time, order accuracy, partner experience, and cost efficiency. • Data-Driven Decision Making: • Use advanced analytics and dashboards to monitor performance, identify trends, and support data-driven decisions. Translate complex data into actionable insights. • Dive Deep & Problem Solving: • Investigate root causes of systemic issues in delivery operations, develop hypotheses, and lead rapid iterations of improvement through experimentation and stakeholder alignment. • Cross-Functional Leadership: • Collaborate with product, engineering, customer support, finance, and external partners to ensure cohesive program execution. Drive alignment between business goals and operational needs. • Stakeholder Communication: • Communicate program status, risks, and impact to senior leadership through clear reporting, business reviews, and strategic updates. Qualifications • 6–10 years of experience in operations, consulting, or program management, preferably in high-growth tech, logistics, or food delivery industries. • Native or equivalent to Native level fluent in Japanese • Proven ability to manage large-scale, ambiguous programs with multiple stakeholders. • Strong analytical skills; comfortable with Excel, and business intelligence tools (e.g., Power BI) • SQL skill is strong plus • Excellent problem-solving skills; able to structure complex challenges and lead cross-functional teams to solutions. • Effective communication and stakeholder management skills at all levels of the organization. • Bachelor's degree required; MBA or relevant graduate degree a plus. Preferred Attributes • Experience in a two-sided marketplace or last-mile logistics. • Prefer to have Lean, Six Sigma, or Agile frameworks. • Fluency in English