Quality Assurance Learning Experience Designer at Covista

The Quality Assurance (QA) & Learning Experience Designer leads the design, review, validation, and continuous improvement of digital learning products, including academic programs, online and hybrid courses, micro-credentials, and competency-based offerings. This role integrates instructional design expertise with rigorous quality assurance processes to ensure learning products meet academic, regulatory, accessibility, and institutional excellence standards.  The position serves as a cross-functional partner to academic leaders, subject matter experts (SMEs), product teams, marketing stakeholders, and third-party vendors to ensure all learning assets are pedagogically sound, technically functional, accessible, and aligned to defined competencies and business objectives.  Quality Assurance & Review Leadership  • Lead comprehensive QA reviews across all development phases, including: Copy-editing and editorial accuracy reviews, Functional reviews within LMS/LCMS environments, Content alignment and instructional integrity reviews, ADA and accessibility compliance checks   • Develop and apply structured QA rubrics, checklists, and review protocols to ensure consistency and scalability.   • Ensure alignment between course learning outcomes, program outcomes, assessments, and competency frameworks.   • Validate content for accuracy, clarity, inclusivity, accessibility, and alignment with adult learning principles.   • Monitor adherence to institutional, accreditation, and regulatory standards.  Instructional Design & Learning Experience Development  • Design and review learning experiences for multiple modalities, including: Fully online and hybrid courses, Competency-based education (CBE) programs, Self-paced and micro-learning formats, Stackable credentials and workforce-aligned offerings   • Apply adult learning theory, andragogy, backward design, Universal Design for Learning (UDL), and evidence-based instructional models.   • Ensure instructional materials integrate multimedia (text, graphics, video, interactive elements) in ways that enhance engagement and mastery.   • Collaborate with SMEs to storyboard, prototype, and refine course materials.   • Evaluate and select instructional technologies to enhance learner outcomes.  ADA Compliance & Accessibility  • Ensure all digital learning content aligns with ADA standards and WCAG accessibility guidelines.   • Conduct accessibility audits on course materials, multimedia assets, and assessments.   • Provide remediation guidance for inaccessible content.   • Advocate for inclusive design practices that support diverse learners.  Change Management & Process Optimization  • Support organizational adoption of QA frameworks and standardized review processes.   • Lead change management efforts related to new development workflows, QA standards, and technology implementation.   • Train and onboard SMEs, vendors, and internal stakeholders on quality expectations and review processes.   • Identify workflow inefficiencies and implement continuous improvement strategies.   • Establish governance structures to support scalable QA practices across portfolios.  Stakeholder & Vendor Collaboration  • Serve as the quality liaison across internal teams, academic partners, and third-party vendors.   • Evaluate vendor and contractor deliverables to ensure compliance with design, accessibility, and academic standards.   • Facilitate design and review meetings to incorporate feedback and maintain alignment.   • Manage competing timelines while ensuring quality benchmarks are met.  Project & Performance Management  • Develop and manage project plans that align milestones with QA checkpoints.   • Ensure deliverables meet timeline, scope, budget, and quality expectations.   • Track review findings and implement corrective actions.   • Maintain documentation of review outcomes, version control, and audit trails.