Tech & Simulation Support Specialist at Covista

Opportunity at a Glance The Technical & Simulation Support Specialist is a Tier 2 support technician with advanced technical skills and knowledge of supporting classroom and back office operations. This position supports all campus equipment and services at the campus and associated campuses/remote locations. In addition to the above, this role is responsible for providing intermediate level of technical support to the SimCare center.   Responsibilities • IT Support: • Provides Tier 1 & 2 support to the campus and associated campuses/remote locations. • Coordinates daily inspections of classroom equipment and processes repair tickets accordingly. • Builds images and software packages to deploy. • Assists Student Workers and Support Tech I with Student Help Desk support issues. • Assists in the supervision of Student Workers and/or temporary workers. • Ensures lab equipment is meeting the requirements of the Academic delivery. • Assists in maintaining lab security of equipment and software at all sites. • Assists with network, sever, and telecommunication support. • Follows standard operating guides and ensures compliance. • Participates in training and evaluative sessions and recommends methods to improve lab environments. • Performs troubleshooting and support functions for staff, students, and faculty. • Acts as point of contact (liaison) for facilities related needs (responsible for coordinating onsite vendor work) • SimCare Support • The Specialist III is required to provide an intermediate level of support to the SimCare Center • Requires approximately 10 hours per week • Respond to requests, service calls and equipment setup assistance on short notice. • Attend and support all Simlab on-site training, webinars and conferences. • Ensure all equipment is setup and is in good working order. • Should be able to provide intermediate level of support for the following: • SIMLABS: • SAM II Model, Computer and Sim Scopes. • Laerdal Mid-fidelity Manikins (8), Sim Pads and Link Boxes. • Podium PCs (2) and Projectors (2). • WOW Carts and laptops. (4) • Prep Area: • Medsure dispense cart and computer. • Control Room /Simbay: • Gaumard High-Fidelity Manikins, Noelle, Baby Hal, 5-year old Hal and Laptops, software updates and daily operations. • Learning Space AIO computer, AV Display control box and LCD TV monitor and Cameras. • Simbay: Noelle and Baby Hal/5 Year old Hal, monitors (3), Computers (3). • Laerdal SimMan 3G, laptop, software updates and daily operations. • Learning Space AIO computer, AV Display control box and LCD TV monitor and Cameras. • Briefing Rooms: • Computers/LCD display/AV and Conference equipment. • Learning Space Website/Server Support. • Nurses Station: • Computer and Network Printer • Miscellaneous: • Setup for training sessions with conference phone as needed. • Perform support tasks for classroom and lab equipment. • Completes other duties as assigned. • Performs other duties as assigned • Complies with all policies and standards