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ManagerFull-timeRustAI
Salary Range
$20,400 - $27,600 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an Enterprise Customer Success Manager to join our team at Creatio, a global vendor of an AI-native platform for automating workflows and CRM. This role will focus on maintaining and developing long-term relationships with strategic customers in the Corporate & Enterprise segment across the LATAM region.
Key Responsibilities
- →Maintain and develop long-term relationships with strategic customers in the Corporate & Enterprise segment across the LATAM region
- →Act as a trusted advisor to assigned accounts, communicating with them on different levels including C-level executives
- →Control and audit delivery processes in implementation projects for Corporate & Enterprise customers
- →Help customers achieve their desired outcomes, value realization, and high ROI
- →Grow customer's portfolio through zero churn and active cross and up-sales
- →Maintain a higher than industry average NPS score
Requirements
- ✓Minimum 3+ years of B2B account management or project management experience working with Enterprise accounts in LATAM
- ✓Experience working with CRM, BPM, LC/NC solutions will be a preference
- ✓English language skills and executive level communication
- ✓Desire to learn and adapt fast according to a changing market environment
- ✓Customer-centric expert with a track record in delivering customer success
Benefits
- ★Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning
- ★Flexibility & Well-Being: Flexible work arrangements and initiatives to manage your schedule effectively
- ★Recognition & Impact: A culture that celebrates achievements and values your ideas
- ★Innovative Culture: Be part of a company that embraces new ideas and modern technologies
- ★Benefits & Rewards Package: Competitive compensation and benefits designed to support you and your family
