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ManagerFull-timeRustRESTAI
About the Role
We are looking for a Content Operations Manager to lead product narratives across the Crypto.com ecosystem, including Crypto.com Exchange, Crypto.com NFT, Loaded Lions, and Mane City. This role requires fluency in Web3 culture and a genuine excitement for products at the intersection of technology, culture, and community. You will drive product adoption through trusted copy and play a key role in international scaling efforts.
Key Responsibilities
- →Develop and own content delivery across diverse Crypto.com products tied to feature updates, initiatives, and partnership launches.
- →Coordinate and publish routine or ad hoc updates including listings, delistings, terms of service changes, legal disclosures, and required notices.
- →Draft communications and partner with Creative and Product teams to brief and oversee final asset delivery, ensuring accuracy, tone, and audience fit.
- →Ensure Legal and Compliance disclosures, risk statements, and approvals are completed pre-publish with zero post-ship corrections.
- →Define and own content KPIs including impressions, views, engagement rate changes, and CTA click-through rates to key product actions.
- →Measure impact on product adoption lift, traffic increases to product pages, and community engagement uplift after launch moments.
- →Maintain the highest standard for accuracy and ship all launch communications on time without errors or delays.
- →Turn community and audience feedback into clear, structured recommendations to improve product update communications.
Requirements
- ✓1-3 years in communications, content, or editorial roles.
- ✓Strong writing that is clear, accurate, and detail-checked before publishing.
- ✓Interest or working knowledge of NFTs, Crypto, and Web3 communities.
- ✓Able to coordinate across Product, Growth, Creative, Legal, and Compliance teams.
- ✓Quick to learn internal tools, templates, and approval processes.
- ✓Experience managing crypto or Web3 community social channels is a plus.
