IT Support Engineer at crypto

**This is a hybrid position based in Chicago, IL. Only candidates local to the Chicago area will be considered** At Crypto.com, our dedication to user security is led by our highly experienced Security Team. Comprising an international roster of seasoned cybersecurity experts, our team leads the company's Security, Privacy, and Security Compliance endeavors. The team includes holders of international patents for technologies integrated in our security architecture. Under the stewardship of a distinguished CISO recognized by the Forbes Technology Council and among the Global Top 100 CISOs, our team has consistently championed industry standards, acquiring certifications like ISO27001, ISO27701, ISO22301, PCI:DSS 3.2.1 (Level 1), NIST Tier 4, and SOC 2 Type II, in addition to the MPI License from Singapore MAS. Our Chief Information Security Officer reports directly to the CEO, underscoring the prioritization of security in our organization's hierarchy. Our Security Team not only places great emphasis on credentials and expertise but also deeply values hands-on experience, rapid cognition, and dynamic learning. The challenges in the world of crypto are ever-evolving, and as such, our team prides itself on quick adaptability and robust teamwork, ensuring that we stay ahead of potential threats and always safeguard our user base. Key Responsibilities • Security Operations: Actively participate in and contribute to our comprehensive security operations activities. • Endpoint Management: Oversee the lifecycle management of all endpoints (laptops, desktops, mobile devices), including deployment, configuration, patch management, and troubleshooting to maintain a secure and stable environment. • Asset Management: Maintain an accurate inventory of all IT assets, ensuring proper tracking, allocation, and disposal in accordance with company policies and security best practices. • User Provisioning & Access Control: Manage user accounts, permissions, and access rights across various systems, ensuring adherence to the principle of least privilege. This also involves the development and continuous improvement of access control workflows to enhance efficiency and security. • Threat Prevention: Assist in the implementation and monitoring of threat prevention measures, including antivirus solutions, intrusion detection systems, and other security tools to safeguard our systems from evolving cyber threats. • IT Service Management: Serve as a primary point of contact for internal user inquiries, providing timely and effective technical support. This role requires strict adherence to Service Level Agreements (SLAs) to ensure high user satisfaction and minimal disruption to business operations. • Onboarding & Offboarding: Efficiently manage the IT aspects of employee onboarding and offboarding processes. This includes preparing and setting up laptops, configuring user accounts, and ensuring secure data handling and access revocation for departing employees. Technical Skills & Experiences Required: • General IT Operations Experience: Demonstrated experience in various aspects of IT operations, including hardware and software troubleshooting, network connectivity, and system administration. • Platform Proficiency: Practical experience with productivity tools for identity and access management, along with basic proficiency in both Windows and MacOS operating systems. • Helpdesk Services (Advantageous): Prior experience in a helpdesk or technical support role, demonstrating strong problem-solving skills and a customer-centric approach. • IT Certifications (Advantageous): Relevant IT certifications (e.g., CISSP, CompTIA A+, Network+, Security+, Microsoft Certified Professional) are a significant plus, indicating a commitment to professional development and validated technical expertise. • Minimum 3 Years of IT Experience (Advantageous): A minimum of three years of experience in an IT-related role, preferably within a fast-paced and dynamic environment. • Physical Office Setup Experience (Advantageous): Experience in setting up and maintaining IT infrastructure in a physical office environment, including networking equipment, workstations, and peripherals. You will also be expected to: • Demonstrate a strong commitment to personal learning and development: A proactive attitude towards acquiring new knowledge and skills in the ever-evolving IT and cybersecurity landscape. • Be detail-minded with an analytical mindset: Possess the ability to meticulously analyze technical issues, identify root causes, and implement effective solutions. • Exhibit good communication skills: Proficiently explain complex technical issues to non-technical business users in a clear, concise, and understandable manner, fostering effective collaboration. • Be self-disciplined and proactive in providing timely updates: Take ownership of tasks and communicate progress regularly without requiring follow-up. Life @ Crypto.com Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team. Transformational and proactive working environment. Empower employees to find thoughtful and innovative solutions. Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth. Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another. One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.  Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up Aspire career alternatives through us - our internal mobility program offers employees a new scope.   Are you ready to kickstart your future with us?  Benefits Competitive salary Attractive annual leave entitlement including: birthday, work anniversary 401(k) plan with employer match Eligible for company-sponsored group health, dental, vision, and life/disability insurance Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.   Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team. About Crypto.com: Founded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem. Learn more at [Upgrade to PRO to see link]  Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team. Personal data provided by applicants will be used for recruitment purposes only. Please note that only shortlisted candidates will be contacted.