Implementation Manager at Cube

CUBE are a global RegTech business defining and implementing the gold standard of regulatory intelligence for the financial services industry. We deliver our services through intuitive SaaS solutions, powered by AI, to simplify the complex and everchanging world of compliance for our clients.    Why us? 🌍 CUBE is a globally recognized brand at the forefront of Regulatory Technology. Our industry-leading SaaS solutions are trusted by the world’s top financial institutions globally. 🚀 In 2024, we achieved over 50% growth, both organically and through two strategic acquisitions. We’re a fast-paced, high-performing team that thrives on pushing boundaries—continuously evolving our products, services, and operations. At CUBE, we don’t just keep up we stay ahead. 🌱 We believe our future is built by bold, ambitious individuals who are driven to make a real difference. Our “make it happen” culture empowers you to take ownership of your career and accelerate your personal and professional development from day one. 🌐 With over 700 CUBERs across 19 countries spanning EMEA, the Americas, and APAC, we operate as one team with a shared mission to transform regulatory compliance. Diversity, collaboration, and purpose are the heartbeat of our success. 💡 We were among the first to harness the power of AI in regulatory intelligence, and we continue to lead with our cutting-edge technology. At CUBE, You will work alongside some of the brightest minds in AI research and engineering in developing impactful solutions that are reshaping the world of regulatory compliance. We’re looking for an Implementation Manager who thrives in fast-paced environments and loves turning signed deals into successful, live customers. You’ll own customer onboarding end to end from post-sales handoff to go-live—making sure customers see value quickly and effortlessly. You’ll work closely with Sales, Product, Engineering, and Customer Success, and play a key role in shaping how implementations scale as we grow. This role is perfect for someone who likes ownership, customer impact, and building things from scratch. You’ll play a critical role in onboarding our early customers and shaping the foundation of our implementation playbook. What You’ll Do Own Customer Implementations · Take full ownership of customer onboarding and implementation · Drive projects from kick-off to go-live, keeping things on time and on track · Configure and deploy our SaaS product based on customer needs · Make sure customers have a smooth, frictionless implementation experience · Proactively spot risks or blockers and resolve them before they become issues · Be the Customer Champion · Act as the main point of contact for customers during implementation · Understand customer workflows and help them adopt best practices · Proactively spot risks or blockers and resolve them before they become issues · Work Cross Functionally · Collaborate closely with Sales, Product, Engineering, and Customer Success · Translate customer requirements into clear implementation plans · Provide feedback to Product based on real customer use cases · Partner with Sales during pre-sales to scope implementation efforts and set clear expectations with customers · Build for Scale · Create and improve implementation processes, templates, and playbooks · Look for ways to reduce implementation time and increase efficiency · Help build a repeatable onboarding motion that scales with growth · Enable & Educate · Conduct product walkthroughs and training sessions · Create simple, easy-to-understand documentation for customers and internal teams How Success is Measured · Time to go-live for new customers · Implementation cycle time and efficiency · Customer activation and feature adoption rates · Early customer retention and satisfaction What We’re Looking For · 8-10 years of experience in SaaS implementations, onboarding, or delivery roles · Experience managing multiple customers and projects at the same time · Strong understanding of cloud-based SaaS products, integrations, and workflows · Comfortable working in ambiguity and moving fast · Excellent communication skills and customer-first mindset · Strong ownership mentality—you don’t wait to be told what to do · Nice to Have (Not Mandatory) · Experience in a B2B SaaS startup or scale-up · Exposure to tools like Jira, Confluence, Salesforce, HubSpot, Asana, etc. · Experience working with mid-market or enterprise customers · Certifications like PMP / Agile / Scrum (good to have, not required) Interested? If you are passionate about leveraging technology to transform regulatory compliance and meet the qualifications outlined above, we invite you to apply. Please submit your resume detailing your relevant experience and interest in CUBE. CUBE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.