Outsourcing & Partner Support, Program Manager at Cyberark1

Cyberark1

Newton, Massachusetts, us·7h ago

SeniorFull-time

Salary Range

$132,600 - $179,400 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

Reporting to the Director, Global Outsourcing & Partner Support, the Outsourcing & Partner Support, Program Manager will lead regional OSP performance, drive operational efficiencies, and recommend / implement improvements to ongoing OSP management strategy. The Manager will also help run regional Channel Partner Support operations to drive increased Partner Satisfaction, quality compliance, implementation support and efficient operations. Duties and Responsibilities:  Work closely with CyberArk Regional OSP’s to drive KPI performance, training initiatives and security compliance requirements to meet CyberArk OSP requirements.  Develop process improvements with OSP’s to drive KPI compliance and process efficiencies.  Work directly with other global support colleagues, security services, sales, operations, and administration to ensure the long-term success of our customers and the company.  Provide & action reporting and analytics on OSP vendor performance to include weekly business reviews, quarterly reviews, feedback sessions and ad-hoc reporting as needed (working closely with BI reporting).  Develop recognition initiatives / contract enhancements working with global peers / management to increase OSP engagement, reduce attrition and foster a culture of inclusion.  Assist in the development and maintenance of a Channel Partner / Managed Service Provider (MSP) support program to drive up case quality performance, maintain Channel Partner / MSP adherence to training and certification levels, with the goal of improving the Channel Partner / MSP customer experience.  Other duties as assigned.

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About Cyberark1

Cyberark1 operates at the forefront of cybersecurity, specializing in privileged access management (PAM) solutions to safeguard critical digital assets. The company is dedicated to mitigating cyber threats by controlling and monitoring access to sensitive data and systems. While the name suggests a strong foundation in cybersecurity, the exact founding date and location are not explicitly clear from the provided information. However, the company's focus on advanced security technologies positions it as a key player in the rapidly evolving digital security landscape, addressing the growing need for robust protection against sophisticated cyber attacks. Cyberark1 offers a comprehensive suite of PAM products and services designed to secure, manage, and monitor privileged accounts across various environments. Key features include centralized credential management, session recording, and real-time threat detection, ensuring that organizations maintain strict control over who accesses their most valuable assets. The company primarily targets enterprises and government agencies that handle sensitive information, providing them with the tools to comply with regulatory requirements and reduce the risk of data breaches. By offering tailored solutions, Cyberark1 helps organizations build a resilient security posture against insider threats and external attacks.