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Mid LevelFull-timeAI
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Cyderes is seeking an IT Helpdesk Specialist to provide advanced, in-person IT support at their Orlando, FL facility. This role focuses on Windows and macOS support, endpoint management, and enterprise collaboration tools, with a focus on escalated support, onboarding/offboarding, and operational troubleshooting.
Key Responsibilities
- →Provide Tier II/III technical support for Windows and macOS systems.
- →Manage endpoints with Kandji and Intune, including security baselines, policies, patching, and compliance.
- →Administer Microsoft 365/O365 (Exchange Online, Teams, SharePoint, OneDrive).
- →Handle tickets and escalations through FreshService, ensuring quality resolution.
- →Manage employee onboarding and offboarding, including account and device provisioning.
- →Troubleshoot Meraki networking issues, including switches, firewalls, and wireless.
- →Support Okta and Entra ID for identity, account management, MFA, and SSO.
- →Perform device patching and updates across managed environments.
- →Collaborate with Tier I staff and escalate complex issues to engineering or infrastructure teams as needed.
- →Provide support for conference room AV systems, Zoom/Teams meeting setups, and executive presentations.
- →Assist in endpoint hardening and security initiatives.
- →Document troubleshooting steps and contribute to IT knowledge base.
Requirements
- ✓3–5 years of IT support experience, including Tier II/III escalations.
- ✓Strong knowledge of Windows 10/11 and macOS.
- ✓Hands-on experience with Kandji and Intune MDM solutions.
- ✓Proficiency with Microsoft 365 administration.
- ✓Familiarity with FreshService or other ITSM platforms.
- ✓Experience supporting Meraki networking.
- ✓Working knowledge of Okta and Entra ID.
- ✓Strong understanding of networking: TCP/IP, DNS, DHCP, VLANs, Wi-Fi.
- ✓Excellent communication and customer service skills.
- ✓Preferred Experience: familiarity with compliance standards (SOC2, ISO, PCI).
