Senior Account Manager, Higher Education at D2l

D2l

Remote - Canada·2d ago

SeniorFull-timeRustAI

Salary Range

$61,051 - $82,599 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for an Account Manager to join our team at D2L, a cloud company modernizing education. This role is responsible for driving customer retention, growth, and strategic alignment across assigned accounts, ensuring long-term customer success.

Key Responsibilities

→Drive customer retention, growth, and strategic alignment across assigned accounts
→Manage renewals, expand revenue opportunities, and foster strong executive relationships
→Lead Quarterly Business Reviews (QBRs) that showcase outcomes and success metrics
→Proactively manage churn risk and ensure accurate forecasting
→Champion client engagement by driving participation in key in-person events

Requirements

✓5+ years of account management experience in a SaaS environment
✓Proven ability to manage a large book of business with multiple accounts
✓Experience with enterprise-level web-based applications
✓Strong understanding of revenue drivers, renewal processes, and expansion opportunities
✓Exceptional verbal and written communication skills to lead QBRs and influence stakeholders
✓Proficiency in forecasting, risk assessment, and interpreting success metrics