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ManagerFull-timeRust
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Pool Practice Account Manager to support our growing base of dental practices within the SMB segment. This role involves managing a large portfolio of single-location accounts and driving retention, adoption, and customer satisfaction through proactive outreach and operational excellence.
Key Responsibilities
- →Manage a large portfolio of single-location practices, focusing on retention, expansion, and account health through proactive, data-informed engagement.
- →Use dashboards, reports, and alerts to identify at-risk accounts and execute outreach within defined SLAs to ensure activation, utilization, and renewal readiness.
- →Identify and execute targeted campaigns to increase scanner utilization, product adoption, and engagement.
- →Drive activation of new doctors within existing practices.
- →Build rapport with practice managers and key stakeholders through consistent, professional communication.
- →Serve as a trusted partner for questions, training, and troubleshooting support.
- →Deliver high-quality service with speed, attention to detail, and efficiency.
- →Maintain accurate, detailed account notes and documentation for full visibility across the AM and CX teams.
- →Participate in team experiments designed to improve retention, operational workflows, and engagement tactics.
Requirements
- ✓1+ years of experience in Sales, Account Management, Customer Support or Customer Success within or related to SaaS/healthcare vertical, dental industry experience a plus.
- ✓Proven ability to manage a high-volume portfolio with strong attention to detail and prioritization.
- ✓Experience using Case Queues, or CRM dashboards to drive daily workflows and outreach.
- ✓Strong written and verbal communication skills, comfortable engaging with customers over phone and email.
- ✓High degree of organization, follow-through, and accountability.
- ✓Curious, proactive, and energized by fast-paced, evolving environments.
- ✓Passionate about improving customer experience and contributing to team success.
