Systems Administrator/IT Support at daniels-sharpsmart

Systems Administrator / IT Support (Hybrid) – Dandenong South Looking to step beyond the service desk and into a broader systems role? This is your chance to build your career in a growing global business. About Us – Daniels Health Daniels Health is a global healthcare solutions company focused on making healthcare safer through innovative waste management and infection control systems. Operating across Australia, the US, Canada, and the UK Supporting hospitals and healthcare providers with critical infrastructure and services Committed to protecting people and the environment As we continue to grow, we’re strengthening our global IT capability, and this role is a key part of that journey. The Opportunity We’re hiring a Systems Administrator / Service Desk Analyst to join our Melbourne team. This is a hybrid role where you’ll split your time between hands-on user support and managing core IT systems. You will: Support engineers and office teams with business-critical issues Act as a key escalation point for complex technical problems Manage and improve systems across Microsoft 365, Azure, and endpoint environments Help build a more secure, efficient, and scalable IT function Contribute to follow-the-sun support across our global operations What You’ll Be Doing Troubleshoot hardware, software, and connectivity issues (Tier 1–2) Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive Manage users and access in Active Directory and Entra ID Administer Windows Server and cloud-based systems (Azure) Manage endpoints using Intune (and ideally JAMF) Support security initiatives including MFA, least privilege, and endpoint protection Monitor systems, backups, and respond to incidents Contribute to projects, upgrades, and continuous improvement What We’re Looking For 3+ years’ experience in IT support, systems administration, or a hybrid role Strong troubleshooting skills across Windows environments Experience with Microsoft 365, Active Directory, and endpoint management Solid understanding of networking fundamentals (DNS, DHCP, TCP/IP) A proactive, customer-focused mindset Nice to have: Azure experience JAMF exposure Cybersecurity experience Why Join Daniels Health Opportunity to step into a broader systems-focused role Real ownership and visibility across a global IT environment Career progression toward a Regional IT Lead role Work on meaningful systems that support the healthcare sector Collaborative and supportive team culture On-site gym with free personal training sessions Location and Flexibility Dandenong South, Melbourne Hybrid working (approximately 3 days on-site) If you’re ready to grow your career beyond support and into systems, we’d love to hear from you.