Director, Technical Support Engineering at Datadog

Datadog

Mexico City, Mexico; Sao Paulo, Brazil·1d ago

DirectorFull-timeGitAI

Salary Range

$57,120 - $77,280 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a highly motivated Director to join our Technical Solutions team at Datadog. This role involves overseeing and architecting a fast-growing global team, providing strategy for our Technical Support Engineering team in LATAM, and leading a team of managers and individual contributors.

Key Responsibilities

→Manage, develop, and mentor a team of Support Engineering Managers
→Act as the owner for your team’s metrics and performance
→Provide strategic guidance and oversight to Managers on regional projects
→Assist recruiting efforts to find and hire top talent within your region
→Ensure the successful onboarding and development of Technical Support Engineers
→Drive cross-functional projects to improve team productivity and processes
→Collaborate with internal teams and customers on high-priority escalations
→Conduct regular 1:1’s with team members to provide constructive feedback
→Liaise with other groups throughout the organization to tackle urgent matters

Requirements

✓Passionate about people management and/or mentorship with previous experience leading a team of Technical Support Engineers
✓Self-motivated, detail-attentive, and have a desire to keep learning more
✓A critical thinker who defaults to a customer-centric approach
✓Experienced in successful implementation of process and procedure in a scaling region
✓Passionate about using analytics to drive informed decision-making
✓Someone with a high EQ and soft skills
✓Able to work a rotating schedule that requires weekend availability