Enterprise Customer Success Manager - Dublin (Nordics) at Datadog

Ensure Enterprise sized customers (5k+ employees) customers have a frictionless experience with Datadog’s products and supporting services. Partners heavily with Enterprise Sales function to ensure success across onboarding, enablement, and further opportunities. Unlike other CS teams, they are not directly responsible for commercials. Works to provide the appropriate resources needed for the customer to be successful. These resources include documentation, support, enablement and engagements with other internal experts such as product and engineering. By gaining an understanding of their business and objectives they work to identify opportunities for new problems Datadog can help the customer solve. Fluent in customers problems, key business drivers and implementation objectives Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. Exercises judgment within defined procedures and practices to determine appropriate action. Normally receives little instruction on day-to-day work, general instructions on new assignments. Typically requires a 5 years of related experience with a Bachelor’s degree, or 3 years and a Master’s degree. Supervisory: No. About Datadog: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications. Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.