IT Support Technician at Dataiku

Dataiku is the Platform for AI Success, the enterprise orchestration layer for building, deploying, and governing AI. In a single environment, teams design and operate analytics, machine learning, and AI agents with the transparency, collaboration, and control enterprises require. Sitting above data platforms, cloud infrastructure, and AI services, Dataiku connects the full enterprise AI stack — empowering organizations to run AI across multi-vendor environments with centralized governance. The world’s leading companies rely on Dataiku to operationalize AI and run it as a true business performance engine delivering measurable value. For more, visit the Dataiku blog, LinkedIn, X, and YouTube. Dataiku is seeking a temporary, full-time IT Support Technician to join the Information & Technology Team from July 2026 to January 2027. Working out of one of Dataiku’s principal offices (London, New York, Singapore and Paris), you will be based in Tokyo, and you will report directly to the IT support Manager We are looking for someone with energy, pragmatism, a solid technical background, and a positive attitude. IT Operations are critical to the success of Dataiku employees worldwide. The IT Team is responsible for the systems, networks, and services that Dataiku employees rely on. Dataiku's current IT Stack is a fast-moving, modern, and cloud-oriented environment. It includes Google Workspace, Slack, Miro, Asana, Airtable, Freshservice, Zoom video conferencing, and associated devices, along with a few dozen others. The endpoint hardware split is 90/10 Mac/Windows, and the candidate should ideally have experience with both. The IT Support Team is responsible for providing best-in-class support to our employees worldwide, whether they are based in our offices or work remotely in this tech environment. Expectations As we scale, you will join our IT Support Team to accompany Dataiku's growth. You will report to the IT Support Manager and work closely with the other IT Teams (Support, Automation, Operations, and Security). This is a highly hands-on, onsite role based in our Tokyo office, ideal for someone who enjoys being close to the action and providing outstanding support. How you'll make an impact IT Support & User Experience • Provide high-quality IT support to employees both onsite and remote, handling day-to-day requests via Slack and our ticketing system. • Deliver an excellent onboarding and offboarding experience, including running user onboarding sessions as well as device setup, troubleshooting, and guidance. • Act as a friendly, trusted point of contact for IT support, with a strong focus on service and responsiveness. Onsite Infrastructure, AV & Events • Support Zoom Rooms, AV systems, conference rooms, and onsite/offsite meetings and events. • Provide hands-on event and conference support, including setup and troubleshooting. • Assist with basic office IT build-out work, including cabling, patching, equipment installation, and troubleshooting connectivity issues. Operations & Process • Organise shipment, retrieval, and lifecycle management of user hardware. • Operate and maintain inventory management and ticketing systems. What you'll need to be successful #LI-Onsite #LI-AN1 • Experience with 1st and 2nd line support. • Experience in Support in a modern cloud-first IT Stack. • Experience in Support for macOS. • Good communication skills in English (Japanese or French is a +) • Knowledge in MDM (Management Fleet Jamf) • Knowledge in A/V support (meeting rooms ) • Knowledge in procurement/invoicing applications (Coupa) • Good listening skills, and you know how to help people ask for your support. • You can organise work and set priorities. • You have an excellent sense of service and a positive mindset. • You have 1+ years of experience in a similar position, ideally in an international and fast-growing environment. • You are proactive and can work independently when needed. • You are a problem solver • You enjoy learning and applying knowledge to practical uses. What are you waiting for! At Dataiku, you'll be part of a journey to shape the ever-evolving world of AI. We're not just building a product; we're crafting the future of AI. If you're ready to make a significant impact in a company that values innovation, collaboration, and your personal growth, we can't wait to welcome you to Dataiku! And if you’d like to learn even more about working here, you can visit our Dataiku LinkedIn page. Our practices are rooted in the idea that everyone should be treated with dignity, decency and fairness. Dataiku also believes that a diverse identity is a source of strength and allows us to optimize across the many dimensions that are needed for our success. Therefore, we are proud to be an equal opportunity employer. All employment practices are based on business needs, without regard to race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. This applies to all policies and procedures related to recruitment and hiring, compensation, benefits, performance, promotion and termination and all other conditions and terms of employment. If you need assistance or an accommodation, please contact us at: [Upgrade to PRO to see contact] Protect yourself from fraudulent recruitment activity Dataiku will never ask you for payment of any type during the interview or hiring process. Other than our video-conference application, Zoom, we will also never ask you to make purchases or download third-party applications during the process. If you experience something out of the ordinary or suspect fraudulent activity, please review our page on identifying and reporting fraudulent activity here.