IT Support Specialist at Datastealth

ABOUT DATASTEALTH: DataStealth is a single, unified data security platform (DSP) that discovers, classifies, and protects sensitive data across your entire environment, from on-premise to legacy cloud to cloud; wherever your data lives or flows, we protect it. We do this without requiring complex integrations or changes to your existing applications, ensuring security that enables, rather than hinders, your business. By seamlessly applying data protection strategies, such as tokenization, we ensure that even if your perimeter is breached, your data remains unusable if it falls into the wrong hands. Recognized for the fifth consecutive year as a Great Place to Work, we are one of the world’s leading and fastest growing cybersecurity software companies. Our team is the best in the business. Our patented technology provides our large enterprise customers with the ability to solve complex data security problems with a paradigm shifting technology that can actually solve problems. About You: You’re a service-minded IT Support Specialist who enjoys helping people and keeping systems secure. You’re confident in supporting a MacOS environment (MDM/Jamf is a Must), troubleshooting endpoint and network issues, and staying on top of patching and updates. You communicate clearly with non-technical teammates, document work thoroughly, and collaborate well with compliance and cybersecurity partners. You’re comfortable in a fast-moving startup environment and can work from our Mississauga office 5 days/week. Role Overview: The IT Support Specialist at DataStealth is responsible for delivering exceptional technical support to our internal team while also adhering to security best practices. You will work closely with employees and clients to resolve IT issues, and maintain the overall health of their IT infrastructure. Key Responsibilities: 1. Employee Onboarding: 1. Perform initial IT onboarding of new employees, provisioning IT assets and subscriptions. 2. Employee Support: 1. Provide technical support to employees via phone, email, online or in-person, addressing IT issues, troubleshooting, and resolving problems. 2. Assist employees with software and hardware installations, configurations, and upgrades. 3. Endpoint Security: 1. Ensure that endpoints (computers, laptops, mobile devices) are properly configured and secure with up-to-date antivirus and anti-malware solutions. 4. Network Connectivity: 1. Troubleshoot network connectivity issues and assist in the setup 5. Software Updates and Patch Management: 1. Implement and manage software updates and security patches to protect against vulnerabilities. 6. Documentation: 1. Create and maintain policy & procedure documentation for general employee use, or for other IT administrators 2. Maintain records of employee issues, resolutions, and configurations. 7. Cybersecurity Guidance: 1. Educate employees on cybersecurity best practices, password management, and data protection. 8. Collaboration: 1. Collaborate with the compliance and cybersecurity teams to ensure IT systems align with security policies and procedures. Qualifications: - Professional certifications such as Apple Certified Support Professional (ACSP), Apple Device Support (ADS), CompTIA A+, Network+, or Security+ are a plus. - Proven experience in IT support, helpdesk, or technical support roles. - Strong knowledge of MacOS, as well as common software applications. - Past experience with JAMF or general experience with Apple Device Management is a must. - Familiarity with Cloudflare (e.g., Zero Trust/Access, WAF, DNS, and SSL/TLS) to support secure connectivity and troubleshoot related access issues is an asset. - Familiarity with network configurations, security practices, and cybersecurity fundamentals. - Excellent problem-solving skills and customer service orientation. - Ability to communicate technical information to non-technical clients. - Strong organizational skills and attention to detail. - Start-up experience is an asset. - Able to commute and work in our Mississauga office 5 days/week. Additional Information: This posting is for an existing vacancy. We use artificial intelligence (AI) to screen, assess, and select applicants. DataStealth is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. We look forward to reviewing your application!