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ManagerFull-timeRustAWSAI
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Onboarding Manager to join our team at Deel, the all-in-one payroll and HR platform for global teams. This role focuses on managing a team of OBMs who help customers with onboarding, ensuring they reach their KPIs, and driving initiatives that improve customer journeys.
Key Responsibilities
- →Managing a growing team of OBMs who help customers with onboarding
- →Recruiting, hiring, and training new team members
- →Responsible for team motivation and individual personal development
- →Help to set KPIs for the team and ensure that team reaches KPIs
- →Becoming an expert user of the Deel platform and ensuring that team is also becoming an expert
- →Driving initiatives that impact cross-onboarding teams and facilitating improvement of customer journeys
- →Partnering with internal teams, including Sales, Support, Operations, Product, and Engineering, to deliver the best customer experience
- →Suggesting and implementing ideas for optimizing customer onboarding workflows through process improvements and product automation
- →Providing training, feedback, and coaching to the onboarding managers for continuous learning and development
Requirements
- ✓2-5 years of experience in Customer Onboarding or Customer Success for a B2B SaaS product
- ✓Strong project management skills with a focus on anticipating next steps
- ✓High attention to detail with the ability to design organized onboarding plans
- ✓Customer-focused with experience building strong customer relationships
- ✓Team player with experience working in diverse teams
- ✓Strong communicator, able to present complex ideas clearly in writing, presentations, and verbally
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