Technical Support Specialist | LATAM at Deel

Who we are is what we do. Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly. Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers. Why should you be part of our success story? As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are. Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50,  Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google. Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work. As a Technical Support Specialist, you’ll be the bridge between frontline teams and engineering, ensuring customer satisfaction through efficient issue resolution. In this role, you’ll tackle complex technical challenges, refine escalation processes, and collaborate with global teams to deliver exceptional support. WHAT YOU’LL DO - Efficiently work through tickets and escalations via Jira and Slack, operating at Deel Speed! - Leverage your strong technical skills to diagnose, troubleshoot, and resolve complex issues. - Provide clear, concise, and actionable updates to internal teams about technical problems. - Work closely with product, engineering and other global teams to resolve escalations. - Specialize in different business areas like Payroll and become a subject matter expert. - Help refine processes to enhance operational efficiency and reduce repetitive escalations. - Create and maintain knowledge base articles to empower frontline teams. - Continually learn the Deel platform, keeping up to date with product features and changes. - Achieve and exceed multiple performance-related targets. - Participate in ongoing product training and process improvement initiatives. WHO YOU ARE - 3+ years of experience diagnosing and troubleshooting technical issues in a startup or fast-paced environment. - 1+ year of experience in Customer Support roles. - Fluent in both written and verbal English. - Strong analytical skills, attention to detail, and a proven track record of resolving technical issues. - Experience using SQL, RESTful APIs and debugging tools (eg. Postman, Chrome DevTools). - Basic scripting knowledge (eg. Python, Node.js) and ability to read and understand code. - Proficiency in analyzing application logs using monitoring tools (eg. Datadog, Splunk, New Relic). - Familiarity with ticketing systems (eg. Zendesk, Jira) for issue tracking. - Ability to explain technical concepts in simple terms to non-technical stakeholders. - Use initiative in identifying trends and/or process improvements. - Have previously embraced remote work, capable of working independently and self-motivated. - At Deel we work at Deel Speed and your job duties may change to occasionally accommodate changing business needs. - Must be based within LATAM region. Total Rewards Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.  Some things you’ll enjoy - Stock grant opportunities dependent on your role, employment status and location - Additional perks and benefits based on your employment status and country - The flexibility of remote work, including optional WeWork access At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of  race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics. Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com [Upgrade to PRO to see link] and other acquired company emails like @payspace.com [Upgrade to PRO to see link] and @paygroup.com [Upgrade to PRO to see link] You can view the most up-to-date job listings at Deel by visiting our careers page [Upgrade to PRO to see link] Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives. Deel will provide accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodations, please inform our Talent Acquisition Team via this link [Upgrade to PRO to see link] and a team member will be in touch to ensure your equal participation. If you have difficulty accessing the form, please email at [Upgrade to PRO to see contact]. As part of our hiring process, we primarily rely on interviews and role-related assessments. In limited cases, we may also consider informal background information relevant to the role, in line with our privacy and fairness obligations. This application process does utilise Automated Employment Decision Tools (AEDT) and AI systems to assist in evaluating candidates based on experience level, technical skills and qualifications. As a fully remote company, we also utilise AI-powered deepfake and fraud detection technologies to verify the authenticity of candidate identities and interactions during assessments and interviews. This processing is conducted in compliance with applicable Data Protection, AI Governance and Labour Laws. We ensure human oversight is maintained in all final hiring decisions. Your personal data is not used to train AI models. For more information on how we process your personal data, please see our Privacy Policy [Upgrade to PRO to see link] - For NYC Residents: In accordance with NYC Local Law 144, an independent bias audit has been conducted on AEDT; results are available at Ashby [Upgrade to PRO to see link] Covey [Upgrade to PRO to see link]