Help Desk Support Specialist at Delinea

About Delinea: Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence, Delinea’s leading cloud-native Identity Security Platform applies context throughout the entire identity lifecycle – across cloud and traditional infrastructure, data, SaaS applications, and AI. It is the only platform that enables you to discover all identities – including workforce, IT administrator, developers, and machines – assign appropriate access levels, detect irregularities, and respond to threats in real-time. With deployment in weeks, not months, 90% fewer resources to manage than the nearest competitor, and a 99.995% uptime, Delinea delivers robust security and operational efficiency without compromise. Learn more about Delinea on Delinea.com [Upgrade to PRO to see link] LinkedIn [Upgrade to PRO to see link] X [Upgrade to PRO to see link] and YouTube [Upgrade to PRO to see link] Join our passionate, global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world-class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you're ready to push boundaries and challenge the status quo in security, we want to hear from you.   Apply today to help us achieve our mission. Position Summary Our growing technology company seeks an experienced IT professional to join our elite team. We are looking for a self-motivated, customer service-oriented Associate IT Support Specialist to provide internal technical support in an efficient and accurate manner, advise and assist project teams with technology needs, and assist with the maintenance and growth of our IT systems. You will be the company's front line for solving IT- related problems. Ideally, the right candidate will be based in the Mexico City, MX metropolitan area. This position is not a remote eligible position but has the potential to have some hybrid capabilities depending on the needs of the nearby office location. There will be an expectation to have more in-office vs. work from home days for this role. Key Responsibilities - Provide day-to-day technical support for employees in a local office and remote environment - Assist with basic monitoring of office systems and devices to ensure normal operation - Troubleshoot and support operating systems, applications, hardware, and VoIP tools - Assist with desktop and laptop setup, replacements, and basic hardware upgrades - Track and maintain hardware and software inventory - Support employee onboarding and offboarding, including account setup, device provisioning, and basic user orientation. - Document common issues, solutions, and IT procedures in a clear and organized manner - Assist senior IT staff with IT projects, deployments, and system changes - Help maintain local office IT equipment, including network, AV, and conference room technology Skills and Requirements - 0–2 years of experience in an IT support, help desk, or technical support role - Basic experience supporting Windows and/or macOS endpoints - Familiarity with Microsoft 365 tools such as Outlook, Teams, OneDrive, and SharePoint - Exposure to device management tools (Intune, MDM, or similar) is a plus 1 - Basic understanding of networking concepts (Wi-Fi, switches, IP addressing) - Familiarity with conferencing and AV tools such as Zoom, Microsoft Teams, or conference room systems (e.g., webcams, microphones, TVs) - Experience with ticketing systems such as Zendesk, Jira, or similar is a plus - Comfortable assisting users both in-person and remotely - Willingness to learn new technologies and follow established IT processes - Ability to occasionally assist outside normal business hours for urgent issues Why work at Delinea? - We're passionate problem-solvers helping the world's largest organizations protect what matters most: their human and machine identities. - We invest in people who are smart, self-motivated, and collaborative. - What we offer in return is meaningful work, a culture of innovation and great career progression. At Delinea, our core values are STRONG and guide our behaviors and success: - Spirited - We bring energy and passion to everything we do - Trust - We act with integrity and deliver on our commitments - Respect - We listen, value different perspectives, and work as one team - Ownership - We take initiative and follow through - Nimble - We adapt quickly in a fast-changing environment - Global - We embrace diverse people and ideas to drive better outcomes We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie. We take care of our employees. We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays. Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.