Administrator Rider Fleet Onboarding at DeliveryHero

DeliveryHero

Budapest, hu·2d ago

Entry LevelFull-time

Salary Range

$8,160 - $11,040 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Rider Support Specialist to join our team. This role focuses on contracting new riders and supporting their onboarding process.

Key Responsibilities

→Maintaining written and verbal communication with riders
→Completing administrative tasks required for riders to start providing their services
→Contributing to overall rider satisfaction
→Managing documentation related to rider gear
→Interpreting and representing rider feedback, and sharing it with relevant departments and management
→Handling documentation related to the termination of rider services and ensuring the necessary follow-up actions
→Supporting the development of educational materials and initiatives for rider partners
→Proactively escalating issues to your direct supervisor, together with suggested solutions

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About DeliveryHero

DeliveryHero is a leading international food delivery platform that connects customers with a wide array of restaurants and food services through its digital marketplace. Operating in multiple countries across Europe, Asia, and the Middle East, the company has established itself as a key player in the rapidly growing food tech industry. Founded in 2011 and headquartered in Berlin, Germany, DeliveryHero has expanded its footprint through strategic acquisitions and local partnerships, adapting to regional tastes and preferences while maintaining a unified technological approach. The company offers a user-friendly mobile app and website that allow customers to browse menus, place orders, and track deliveries from thousands of restaurants. Its platform features advanced algorithms for personalized recommendations, real-time order tracking, and secure payment options. DeliveryHero primarily targets urban consumers seeking convenience and variety in their dining choices, as well as restaurant partners looking to expand their customer base. Key features include localized content, multilingual support, and integrated loyalty programs to enhance user engagement. DeliveryHero has achieved significant milestones, including becoming one of the largest food delivery platforms globally with a presence in over 40 countries. Its market position is reinforced by strong brand recognition, a scalable technology infrastructure, and a focus on operational efficiency. The company’s unique value proposition lies in its ability to blend global expertise with local market insights, ensuring a seamless and culturally relevant experience for both customers and restaurant partners.