Fraud Strategy & Operations Analyst at DeliveryHero

If you’re here, it’s because you’re looking for an exciting ride.  A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.  We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.  Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries.  Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose. What makes our ride unique?  🤝 Our culture and strong values.  💪 Our career development philosophy.  🤝 Our commitment to being a force for good.    We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts. YOUR MISSION Join Glovo's Global Operations team and become an integral part of our dynamic and challenging environment, offering numerous opportunities for growth and development. We are seeking a Senior Data Analyst to join the Courier Fraud team, driving the design, monitoring, and implementation of our global anti-fraud and risk mitigation strategy. In this role, you will be responsible for delivering data-driven insights, building detection frameworks and dashboards, and ensuring that our global integrity standards are consistently met and enforced. Your work will be central to reducing malicious activity (such as abuse of cancellations,  account sharing, GPS spoofing, and payment abuse) and to guaranteeing that Glovo’s fleet remains fair and secure. THE JOURNEY • Own and define the global courier fraud strategy across all Glovo markets, ensuring consistent implementation and continuous improvement. • Proactively address key courier-related challenges at local, regional, and global levels. • Develop scalable self-service dashboards and monitoring tools that empower local teams to act on quality-related insights. • Perform deep-dive analyses to identify the drivers of quality gaps and propose clear, actionable solutions. • Provide regular updates and reports to leadership on courier quality performance, highlighting risks and opportunities. • Develop analytical models and frameworks to monitor fraud risks, predict potential no-shows, and optimize fleet distribution. • Collaborate cross-functionally with Operations, Fraud Prevention, Product, and Data teams to align strategies and ensure impact. • Step into the shoes of the couriers—understanding their pain points and motivations—to design data-informed solutions that drive both courier satisfaction and operational excellence.