Head of Operations International at DeliveryHero

The Role   We are looking for a Head of Operations in International markets to lead the operational performance, scalability and efficiency of Glovo’s most complex countries. This role is at the core of how we execute. It requires someone who is comfortable navigating ambiguity, working at pace and translates data signals into decisions that matter. You will work with operational insights, real performance datasets and business context to build reliable operating models and ensure high-quality delivery experience every day for our customers, riders  and partners. You will collaborate closely with General Managers, Regional Operations and cross-functional teams in HQ to align priorities and ensure execution stays focused and effective.   Your Mission   Your mission is to ensure Glovo operates smoothly and sustainably across the market you support. You will lead operational excellence by analysing performance data signals, identifying improvement opportunities and driving initiatives that scale. You will improve delivery experience, manage supply capacity balance and build strong operating models that enable growth. This role directly shapes the  impact on customer experience, courier wellbeing and partner success.   The Journey   In this role you will be based in one of our key markets across Africa, working closely with local and regional teams to ensure strong execution and reliable performance at scale.   You will: • Analyse operational data obsessively to identify trends, uncover root causes and define priorities that drive meaningful improvements for a great customer experience. • Translate insights into clear action plans that improve delivery time, rider efficiency and cost performance. • Hire, manage and develop a high-performing Operations team, setting clear expectations, ownership and growth paths. • Own operational performance excellence metrics end-to-end, ensuring strong courier supply balance, delivery experience and partner operations.  • Understand, deep-dive and standardise scalable operating models across cities through supply readiness for seasonality, business growth and operational shifts.  • Work closely with the General Manager as a strategic partner, contributing to key decisions and supporting market-level priorities. • Collaborate with global operations and cross-functional teams to deploy new tools, processes and products launches consistently. • Establish strong relationships with key operational stakeholders, including courier communities and third-party fleet partners