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SeniorFull-time
Salary Range
$31,824 - $43,056 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an International Supply Operations Lead to manage operational performance, scalability, and efficiency in the Africa Region. This role is central to executing our business effectively, requiring someone who can navigate ambiguity, work at pace, and translate data signals into impactful decisions.
Key Responsibilities
- →Analyse operational data obsessively to identify trends, uncover root causes, and define priorities that drive meaningful improvements for a great customer experience.
- →Translate insights into clear action plans that improve delivery time, rider efficiency, and cost performance.
- →Help to hire, manage, and develop a high-performing Operations team, setting clear expectations, ownership, and growth paths.
- →Own operational performance excellence metrics end-to-end, ensuring strong courier supply balance, delivery experience, and partner operations.
- →Understand, deep-dive, and standardise scalable operating models across cities through supply readiness for seasonality, business growth, and operational shifts.
- →Work closely with General Managers and Heads of Operations as a strategic partner, contributing to key decisions and supporting market-level priorities.
- →Collaborate with global operations and cross-functional teams to deploy new tools, processes, and product launches consistently.
- →Establish strong relationships with key operational stakeholders, including courier communities and third-party fleet partners.
Requirements
- ✓Experience in managing operational performance and driving efficiency in a dynamic environment.
- ✓Strong analytical skills with the ability to translate data into actionable insights.
- ✓Proven ability to lead and develop high-performing teams.
- ✓Excellent communication and collaboration skills.
- ✓Strategic thinking and problem-solving abilities.
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