Key Account manager at DeliveryHero

  Role Summary: We are looking for a Key Account Manager to join our team and be part of our growth. The purpose of this role is to manage, grow, and consolidate orders towards our strategic partners. This role will work to build very strong and solid relationships with key accounts, maximize their potential and improve their performance, deliver on their needs and requests, give them insights, and negotiate deals and special contractual terms. What’s On Your Plate? ● Build and maintain effective long-term relationships and a high level of satisfaction with key senior-level decision-makers and influencers at an assigned group of customer accounts that may include major strategic customers within a geographic or industry focus. ● Identify, develop, and typically close new sales opportunities. ● Create demand for the organization's products and services by raising their profile with customers. ● Achieve revenue targets by increasing revenue spend per account. ● Conduct regular status and strategy meetings with the customer's senior management to understand their needs and link them to the organization's product/service strategies. ● Service quality need to be consistent for all the brands. ● Maintain continuous business relationship with clients/ restaurants ● Provide excellent service and support in order to build strong relationship and resolving operational issues between clients/ restaurant and company. ● Optimize the restaurant content (MOA, Delivery time). ● Maintain regular relationships with various stakeholders from the brand ● Provide quarterly reviews to partners to showcase the areas of growth and areas of potential improvement. ● Provide and maintain high service levels to the brands to ensure a seamless experience to both customers and partners. ● Work internally with the various departments to ensure all requirements of brand is met. ● Update and maintain a track record of all activities related to the brand on SalesForce.   Qualifications   What Did We Order? ● Minimum 3-5 years full time professional experience in related field. ● Previous experience working in an e-commerce or FMCG company is a plus ● In-depth Knowledge of Food Industry Market and e-commerce. ● Able to analyze data and sales statistics and curate a solution ● Proficient in Excel ● Excellent verbal and written communication skills