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SeniorFull-timeRust
Salary Range
$43,095 - $58,305 /year
This salary is estimated based on similar roles. The actual salary may vary.
Role Summary
As Senior Key Account Manager, you will manage our most strategic 3PL relationships, going beyond day-to-day tasks to act as a trusted advisor and performance driver. Sitting between the 3PL Manager and the broader Account Management team, this is a high-impact individual contributor role requiring ownership, foresight, and a strong commercial mindset. You will collaborate cross-functionally to deliver operational excellence, partner satisfaction, and long-term strategic alignment.
 
What’s On Your Plate?
• Strategic Partner Management: Own and grow relationships with high-value 3PL partners. Act as the primary point of contact, driving alignment with talabat’s goals through structured performance management and proactive engagement.
• Business Planning & Growth Enablement: Identify and execute on opportunities to scale partner capabilities, improve delivery metrics, and unlock mutual growth. Support 3PLs in meeting recruitment targets and navigating operational challenges.
• Performance & Compliance Oversight: Analyze data to track 3PL performance across key KPIs. Escalate issues, identify trends, and implement corrective action plans in collaboration with internal stakeholders.
• Negotiation & Commercial Engagement: Participate in renewal discussions and fee reviews. Help align commercial terms with performance outcomes and market realities.
• Cross-Functional Execution: Work closely with Operations, Finance, Legal, and Data teams to ensure smooth execution of initiatives and to resolve roadblocks efficiently.
• Market & Partner Intelligence: Stay ahead of market dynamics affecting rider supply, regulatory shifts, and 3PL sentiment. Use insights to inform account strategies and leadership discussions.
• Internal Advocacy: Represent 3PL partner needs within talabat, ensuring internal decisions reflect frontline realities while balancing compliance and efficiency goals.
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About DeliveryHero
DeliveryHero is a leading international food delivery platform that connects customers with a wide array of restaurants and food services through its digital marketplace. Operating in multiple countries across Europe, Asia, and the Middle East, the company has established itself as a key player in the rapidly growing food tech industry. Founded in 2011 and headquartered in Berlin, Germany, DeliveryHero has expanded its footprint through strategic acquisitions and local partnerships, adapting to regional tastes and preferences while maintaining a unified technological approach. The company offers a user-friendly mobile app and website that allow customers to browse menus, place orders, and track deliveries from thousands of restaurants. Its platform features advanced algorithms for personalized recommendations, real-time order tracking, and secure payment options. DeliveryHero primarily targets urban consumers seeking convenience and variety in their dining choices, as well as restaurant partners looking to expand their customer base. Key features include localized content, multilingual support, and integrated loyalty programs to enhance user engagement. DeliveryHero has achieved significant milestones, including becoming one of the largest food delivery platforms globally with a presence in over 40 countries. Its market position is reinforced by strong brand recognition, a scalable technology infrastructure, and a focus on operational efficiency. The company’s unique value proposition lies in its ability to blend global expertise with local market insights, ensuring a seamless and culturally relevant experience for both customers and restaurant partners.
