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SeniorFull-time
Salary Range
$21,216 - $28,704 /year
This salary is estimated based on similar roles. The actual salary may vary.
The Learning Specialist will provide essential support to the Learning Manager by assisting with the creation, maintenance, and organization of materials that empower agents to perform effectively. This role involves coordinating content updates, ensuring accuracy and consistency, and collaborating with cross-functional teams to support training and operational needs. 
Key Responsibilities:
• Assist in the development and maintenance of all learning material &  learning management systems (LMS) and other relevant  platforms to ensure smooth training operations
• Conduct classroom training or other training interventions as per learning needs
• Created learning materials to ensure scalability by developing modular, adaptable training materials that can be used across various teams and BPOs.
• Responsible for agent learning life cycle across Classroom-OJT - nesting 
• Support trainer certification & Knowledge transfer at new BPO locations including knowledge check,  quiz, and dip check assessment
• Curate and update content and withhold responsibility for the accuracy of information in learning materials & learning systems
• Leverage learning platform program data to assess the effectiveness of training materials and recommend improvements for better agent performance.
• Use QA data to identify trends and insights that can improve the curriculum and learning module ensuring alignment with agent performance and operational needs.
• Collaborate with cross-functional teams to identify skill gaps and recommend targeted training interventions for agents.
• Support learning material & SOP translations of articles as neccasary
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About DeliveryHero
DeliveryHero is a leading international food delivery platform that connects customers with a wide array of restaurants and food services through its digital marketplace. Operating in multiple countries across Europe, Asia, and the Middle East, the company has established itself as a key player in the rapidly growing food tech industry. Founded in 2011 and headquartered in Berlin, Germany, DeliveryHero has expanded its footprint through strategic acquisitions and local partnerships, adapting to regional tastes and preferences while maintaining a unified technological approach. The company offers a user-friendly mobile app and website that allow customers to browse menus, place orders, and track deliveries from thousands of restaurants. Its platform features advanced algorithms for personalized recommendations, real-time order tracking, and secure payment options. DeliveryHero primarily targets urban consumers seeking convenience and variety in their dining choices, as well as restaurant partners looking to expand their customer base. Key features include localized content, multilingual support, and integrated loyalty programs to enhance user engagement. DeliveryHero has achieved significant milestones, including becoming one of the largest food delivery platforms globally with a presence in over 40 countries. Its market position is reinforced by strong brand recognition, a scalable technology infrastructure, and a focus on operational efficiency. The company’s unique value proposition lies in its ability to blend global expertise with local market insights, ensuring a seamless and culturally relevant experience for both customers and restaurant partners.
