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Software Engineer II, ReactJS - (Logistics, Global Service) at DeliveryHero
DeliveryHeroBerlin, de·2h ago
SeniorFull-timeReactAgileScrumAI
Salary Range
$92,820 - $125,580 /year
This salary is estimated based on similar roles. The actual salary may vary.
We are on the lookout for a Software Engineer II, ReactJS - (Logistics) to join the Global Service Tech team in Logistics on our journey to automate the work of customer Help Center, using the latest AI technology.
At Delivery Hero, we are committed to automate the daily work of support agents, providing customers a great support experience while making sure our human agents can focus on the harder problems. Our Help Center Automation team provides self-service actions to customers to address their needs without the need of reaching out to AI/Human agents.
• Design and build back-office solutions to automate and transform the global customer service experience.
• Deliver scalable Help Center automations serving stakeholders across 50+ countries and millions of users.
• Ensure high-quality, reliable systems by employing rigorous observability and monitoring practices.
• Utilize modern development practices, including TDD, Continuous Delivery, and Scrum.
• Act as a key partner to Product Management to drive value for stakeholders and customers.
• Work within cross-functional, international agile teams in a fast-paced, multicultural environment.
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About DeliveryHero
DeliveryHero is a leading international food delivery platform that connects customers with a wide array of restaurants and food services through its digital marketplace. Operating in multiple countries across Europe, Asia, and the Middle East, the company has established itself as a key player in the rapidly growing food tech industry. Founded in 2011 and headquartered in Berlin, Germany, DeliveryHero has expanded its footprint through strategic acquisitions and local partnerships, adapting to regional tastes and preferences while maintaining a unified technological approach. The company offers a user-friendly mobile app and website that allow customers to browse menus, place orders, and track deliveries from thousands of restaurants. Its platform features advanced algorithms for personalized recommendations, real-time order tracking, and secure payment options. DeliveryHero primarily targets urban consumers seeking convenience and variety in their dining choices, as well as restaurant partners looking to expand their customer base. Key features include localized content, multilingual support, and integrated loyalty programs to enhance user engagement. DeliveryHero has achieved significant milestones, including becoming one of the largest food delivery platforms globally with a presence in over 40 countries. Its market position is reinforced by strong brand recognition, a scalable technology infrastructure, and a focus on operational efficiency. The company’s unique value proposition lies in its ability to blend global expertise with local market insights, ensuring a seamless and culturally relevant experience for both customers and restaurant partners.
