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Specialist, Product Operations - (Logistics, Rider Support) at DeliveryHero
DeliveryHeroBerlin, de·8h ago
SeniorFull-time
Salary Range
$46,410 - $62,790 /year
This salary is estimated based on similar roles. The actual salary may vary.
We are on the lookout for a Specialist, Product Operations - (Logistics, Rider Support) to join our Rider Product Line. The team is a bidirectional value-adding interface between Product & Engineering Squads and local teams across the globe. The role offers you the opportunity to collaborate, learn and contribute to shaping our global logistics products into winning solutions for our local ecosystems.
In our Logistics Team, you’ll tackle high-impact challenges that make last-mile delivery efficient, affordable, and sustainable. Your work will directly improve experiences for riders, end customers, and merchants across the globe. Each enhancement you contribute will help Delivery Hero optimize delivery operations, supporting expansion into new areas like grocery and retail
If you're a creative problem solver who is hungry for a new adventure, an international workplace is waiting for you.
• Be the first point of contact for our global operational teams to solve their issues and support inquiries related to our products. 
• Troubleshoot bugs and work closely with Engineers to investigate and solve user issues, assessing the importance of the different issues based on their business impact and organizing your work around them.
• Become an expert in our internal tools and processes.
• Review, execute and validate configuration changes.
• Contribute to the team's documentation library by writing and maintaining how-to troubleshooting guides and knowledge bites for diverse audiences. 
• Leverage automation to improve workflows.
 
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About DeliveryHero
DeliveryHero is a leading international food delivery platform that connects customers with a wide array of restaurants and food services through its digital marketplace. Operating in multiple countries across Europe, Asia, and the Middle East, the company has established itself as a key player in the rapidly growing food tech industry. Founded in 2011 and headquartered in Berlin, Germany, DeliveryHero has expanded its footprint through strategic acquisitions and local partnerships, adapting to regional tastes and preferences while maintaining a unified technological approach. The company offers a user-friendly mobile app and website that allow customers to browse menus, place orders, and track deliveries from thousands of restaurants. Its platform features advanced algorithms for personalized recommendations, real-time order tracking, and secure payment options. DeliveryHero primarily targets urban consumers seeking convenience and variety in their dining choices, as well as restaurant partners looking to expand their customer base. Key features include localized content, multilingual support, and integrated loyalty programs to enhance user engagement. DeliveryHero has achieved significant milestones, including becoming one of the largest food delivery platforms globally with a presence in over 40 countries. Its market position is reinforced by strong brand recognition, a scalable technology infrastructure, and a focus on operational efficiency. The company’s unique value proposition lies in its ability to blend global expertise with local market insights, ensuring a seamless and culturally relevant experience for both customers and restaurant partners.
