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Entry LevelFull-time
Salary Range
$12,240 - $16,560 /year
This salary is estimated based on similar roles. The actual salary may vary.
YOUR WORK-LIFE OPPORTUNITY: 
We are seeking a proactive and goal-oriented Technical Support Specialist with exceptional communication skills and experience in support and customer service. If you have a passion for technology and an innate ability to work autonomously, even in the absence of clear instructions, we want to hear from you! 
As a Technical Support Specialist, you will play a key role in managing and supporting various Live Operations Platforms, including Customer Relationship Management (CRM), Single Sign-On (SSO) systems, Voice Platforms, Chatbots, Quality Assurance (QA) tools, Learning Management Systems (LMS), Knowledge Base, Basic log reading and more.
Key Responsibilities:
• Lead and support internal technical projects, such as migrating to new systems and implementing new tools.
• Troubleshoot and resolve technical issues efficiently to ensure seamless operations.
• Configure and optimize platform settings to improve performance and workflow.
• Collaborate with cross-functional teams to enhance system functionality and user experience.
This role requires strong technical problem-solving skills, attention to detail, and the ability to work in a dynamic environment.
If you are eager to thrive in a dynamic environment and are excited about the prospect of learning and growing within the realm of technology, this is the perfect opportunity for you to make a significant impact while developing a rewarding career. Join us as a Technical Support Specialist, and let's embark on a journey of innovation and excellence together. 
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About DeliveryHero
DeliveryHero is a leading international food delivery platform that connects customers with a wide array of restaurants and food services through its digital marketplace. Operating in multiple countries across Europe, Asia, and the Middle East, the company has established itself as a key player in the rapidly growing food tech industry. Founded in 2011 and headquartered in Berlin, Germany, DeliveryHero has expanded its footprint through strategic acquisitions and local partnerships, adapting to regional tastes and preferences while maintaining a unified technological approach. The company offers a user-friendly mobile app and website that allow customers to browse menus, place orders, and track deliveries from thousands of restaurants. Its platform features advanced algorithms for personalized recommendations, real-time order tracking, and secure payment options. DeliveryHero primarily targets urban consumers seeking convenience and variety in their dining choices, as well as restaurant partners looking to expand their customer base. Key features include localized content, multilingual support, and integrated loyalty programs to enhance user engagement. DeliveryHero has achieved significant milestones, including becoming one of the largest food delivery platforms globally with a presence in over 40 countries. Its market position is reinforced by strong brand recognition, a scalable technology infrastructure, and a focus on operational efficiency. The company’s unique value proposition lies in its ability to blend global expertise with local market insights, ensuring a seamless and culturally relevant experience for both customers and restaurant partners.
